Compare Zoho Survey vs. ManageEngine SupportCenter Plus

Different organizations want different types of CRM Software. To understand well which one meets your requirements, consider assessing various options feature by feature an taking into consideration their conditions and pricing. Similarly, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system. The results are: Zoho Survey (8.4) vs. ManageEngine SupportCenter Plus (8.6) for general quality and functionality; Zoho Survey (99%) vs. ManageEngine SupportCenter Plus (100%) for user satisfaction rating. Examine their high and weaker points and decide which software is a more sensible choice for your company. An effective, simple way is to note down the advantages and disadvantages of both services next to each other and see which app comes on top. We know that not all businesses have enough time to scrutinize dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Survey Software category are: SurveyGizmo, SurveyMonkey, Qualtrics Research Core.
Comparison

Zoho Survey

VS

ManageEngine SupportCenter Plus

VS

Zoho Survey screenshot ManageEngine SupportCenter Plus screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

100% ?

Price

Price

Free

$945

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Free | One-time payment
Detailed Review

Detailed Review

General Info

General Info

Adequate option with customizable templates for companies and organizations that conduct surveys in customer satisfaction and other business aspects.
A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.
Easy Links
Integrations

Integrations

Zoho Survey integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho SalesIQ
  • MailChimp
  • Google Sheets
  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Zoho Survey FEATURES

  • Survey Questions
  • Custom Themes
  • Survey Branding
  • Collect Responses
  • Advanced Reporting
  • Share Surveys
  • Integrations
  • Improved Responses
  • Secure Surveys

ManageEngine SupportCenter Plus FEATURES

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Free

  • Unlimited surveys
  • 15 Questions / Survey
  • 150 Responses / Survey

Standard – $19/month (billed annually) or $24/month (monthly billing)

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Custom survey design
  • Custom branding
  • Question & page logic
  • Offline survey
  • Share surveys
  • Advanced reporting

Premium – $24/month (billed annually) or $29/month (monthly billing)

  • All Standard features
  • Piping logic
  • Custom variable
  • White label survey
  • Multilingual surveys
  • Send email notifications
  • Zoho CRM integration
  • Google docs integration

Enterprise – $41/month (billed annually) or $49/month (monthly billing)

  • All Premium features
  • Admin + 2 users
  • User management
  • Portal creation

 

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

Pricing Details

Pricing Details

Learn more about Zoho Survey pricing Learn more about ManageEngine SupportCenter Plus pricing
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Contact No.

Contact No.

+1 877 834 4428 +1-925-924-9500
Email Address

Email Address

sales@zohocorp.com sales@manageengine.com
Prominent Customers

Prominent Customers

Mitsubishi Motors, GE, Nike, Adidas Sodexho, Hanson, Chicago Tribune, Sierra Technologies
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA
Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which solution will be best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how big is its online presence. For example Zoho Survey Twitter profile has currently 26841 followers. At the same time ManageEngine SupportCenter Plus Twitter is followed by 3871 people.