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Compare Zoho Survey vs Kapture CRM

What is better Zoho Survey or Kapture CRM? Finding the proper CRM Software product is as straightforward as assessing the strong and poor functions and terms offered by Zoho Survey and Kapture CRM. Here you can also match their all round scores: 8.4 for Zoho Survey vs. 8.5 for Kapture CRM. Or you can check their general user satisfaction rating, 99% for Zoho Survey vs. 99% for Kapture CRM.

We suggest that you take some time to analyze their differences and figure out which one is the better choice for your business. Moreover. don’t forget to take into account your company’s or industry’s special situation, for example, a multilingual software for a global staff or a mobile app to help you work in the field.

Those of you who want to save some time or want a Survey Software suggestion from our team might want to try out these top choices for the current year: SurveyGizmo, SurveyMonkey, Qualtrics Research Core.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Questions
  • Custom Themes
  • Survey Branding
  • Collect Responses
  • Advanced Reporting
  • Share Surveys
  • Integrations
  • Improved Responses
  • Secure Surveys

Pricing Info

Free

  • Unlimited surveys
  • 15 Questions / Survey
  • 150 Responses / Survey

Standard – $19/month (billed annually) or $24/month (monthly billing)

  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Custom survey design
  • Custom branding
  • Question & page logic
  • Offline survey
  • Share surveys
  • Advanced reporting

Premium – $24/month (billed annually) or $29/month (monthly billing)

  • All Standard features
  • Piping logic
  • Custom variable
  • White label survey
  • Multilingual surveys
  • Send email notifications
  • Zoho CRM integration
  • Google docs integration

Enterprise – $41/month (billed annually) or $49/month (monthly billing)

  • All Premium features
  • Admin + 2 users
  • User management
  • Portal creation

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitsubishi Motors, GE, Nike, Adidas

Integrations

Zoho Survey integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho SalesIQ
  • MailChimp
  • Google Sheets

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Adequate option with customizable templates for companies and organizations that conduct surveys in customer satisfaction and other business aspects.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton,
California 94588, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration

Pricing Info

Kapture CRM offers two enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first.

Here are the details:

Enterprise Plan – $59/User/Month LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their Birthdays, Anniversaries
  • Send custom mailers

MOBILE SALES CRM

  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Meeting check in / check out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics

SALES REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targeted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow based Q&A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage pricing and offers for each customer
  • Apply Discounts instantly from system

DEDICATED ACCOUNT MANAGER

SALES FORECASTING

  • Predictive analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK

ADVANCED API INTEGRATIONS

  • Custom Integrations based on API’s
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports

 

Professional Plan – $39/User/per Month

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • Send custom mailers

MOBILE SALES CRM

  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Meeting check in / check out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • Wordpress
  • Third party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics
  • SALES REPORTING
  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals

Integrations

Kapture CRM platform has 100+ inbuilt APIs that integrates with existing systems such as call centres, Oracle, SAP, Microsoft, Facebook, Magento, Shopify, WordPress and more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.

Company Email

Sales@Kapturecrm.com

Contact No.

Company's Address

Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008

It may not always be sufficient to simply compare Zoho Survey and Kapture CRM with each other. Although useful tools, pricing plans and customer experience are all important and should be included when making a final decision, you should also check out the recognition and awards merited by each service. Very often a less dominant service may turn out to be an amazing choice that was a winner of many B2B awards such as our Supreme Software Award which proves that in spite of smaller market presence it’s a worthy rival to the software that dominate the market.

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