Compare Zoho Support vs. LiveAgentComparing products to find the best Help Desk Software need not be complicated. On our review platform, you can easily match Zoho Support and LiveAgent and quickly analyze their differences. We allow you to take a look at their uniqe benefits, supported devices, customer support, pricing, terms, and much more. You may also compare their overall score (8.8 for Zoho Support vs. 9.5 for LiveAgent) and overall customer satisfaction level (98% for Zoho Support vs. 99% for LiveAgent). Take your time and review your leading choices and determine which one is best for your company. Likewise, you must assess the vendor’s background; can they be relied upon and will they still be on the market a few years from now? We realize that not all people have enough time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment||Monthly payment | One-time payment|
Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.
You can easily start Zoho Suport free trial here.
Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable
All Professional features plus:
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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List of Features
| 4141 Hacienda Drive|
California 94588, USA
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
|Learn more about Zoho Support pricing||Learn more about LiveAgent pricing|
|Integrity Medical Capital, ThinkFlood, TopSolutions||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|+1 877 834 4428||+1-888-659-6550|
Zoho Support offers integration with Zoho CRM.
LiveAgent supports integrations with the following business systems and applications:
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You shouldn’t expect simply a wide set of functionalities and scalable pricing from a well-known Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that when you have any questions about Zoho Support or LiveAgent, or you run into a problem, or perhaps you’ll want to request a specific update or functionality beneficial to your business you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can profit from personal training or at least a knowledge base you can use.