Compare Zoho Support vs. LiveAgent

Comparing products to find the best Help Desk Software need not be complicated. On our review platform, you can easily match Zoho Support and LiveAgent and quickly analyze their differences. We allow you to take a look at their uniqe benefits, supported devices, customer support, pricing, terms, and much more. You may also compare their overall score (8.8 for Zoho Support vs. 9.5 for LiveAgent) and overall customer satisfaction level (98% for Zoho Support vs. 99% for LiveAgent). Take your time and review your leading choices and determine which one is best for your company. Likewise, you must assess the vendor’s background; can they be relied upon and will they still be on the market a few years from now? We realize that not all people have enough time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.
Comparison

Zoho Support

VS

LiveAgent

VS

Zoho Support screenshot LiveAgent screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

99% ?

Price

Price

Free

$9

Pricing Type

Pricing Type

Monthly payment Monthly payment | One-time payment
Detailed Review

Detailed Review

Overview

Overview

Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Languages

Languages

English English
Cost Details

Cost Details

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Vendor Email

Vendor Email

sales@zohocorp.com support@ladesk.com
List of Features

List of Features

Zoho Support FEATURES

  • Ticket Management
  • Reporting
  • CRM Integration
  • Automation
  • Customization
  • Mobile
  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed
  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules
  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Vendor's Address

Vendor's Address

4141 Hacienda Drive
Pleasanton,
California 94588, USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Pricing Details

Pricing Details

Learn more about Zoho Support pricing Learn more about LiveAgent pricing
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Integrity Medical Capital, ThinkFlood, TopSolutions SolidTrust Pay, X-Cart, Random Solutions, E.ON
Contact Phone

Contact Phone

+1 877 834 4428 +1-888-659-6550
Available Integrations

Available Integrations

Zoho Support offers integration with Zoho CRM.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t expect simply a wide set of functionalities and scalable pricing from a well-known Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that when you have any questions about Zoho Support or LiveAgent, or you run into a problem, or perhaps you’ll want to request a specific update or functionality beneficial to your business you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can profit from personal training or at least a knowledge base you can use.