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Compare Zoho SalesIQ vs Sugester

What is better Zoho SalesIQ or Sugester? Today’s corporations want the best Customer Support Software product to remain competitive. On this page we help you with buying the right solution, by allowing you to evaluate Zoho SalesIQ and Sugester down to the very details of their individual functions.

You can also check our total scoring values, which rate the software overall quality and performance. Zoho SalesIQ got a 9.0 score, while Sugester has a score of 7.0. Likewise, you can compare their general user satisfaction rating: 100% (Zoho SalesIQ) against 100% (Sugester). Keep in mind to select the solution that best addresses your top priorities, not the solution with the higher number of features.

We did our best to review all popular Live Chat Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshchat, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Pricing Info

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Integrations

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Single Inbox
  • Self-Service Support
  • Integrations
  • Live Chat
  • Help Desk System
  • Contents & Gamification

Pricing Info

Sugester offers SMB and enterprise pricing options. Take a look at each plan’s overview below:

Free – $0

  • 3 users
  • 100 emails per month

Pro – $9/agent/month

  • 5 users
  • 1,000 email send limits per agent per month
  • 1,000 clients or email lists
  • 10 email boxes
  • 30 projects
  • 1 live chat
  • 5GB per agent
  • 10,000 tasks per month
  • 5,000 live chat conversations

Max – $19/agent/month

  • Unlimited users
  • 5,000 email send limits per agent per month
  • 20,000 clients or email lists
  • 30 email boxes
  • Unlimited projects
  • 5 live chat
  • 10GB per agent
  • 30,000 tasks per month
  • 10,000 live chat conversations

Enterprise – $39/agent/month

  • Unlimited users
  • 10,000 email send limits per agent per month
  • 100,000 clients or email lists
  • Unlimited email boxes
  • Unlimited projects
  • Unlimited live chat
  • 30GB per agent
  • Unlimited tasks per month
  • Unlimited live chat conversations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA Insurance, City of Warsaw, Carrefour

Integrations

Sugester supports integration with the following eCommerce platforms, email systems and services, VoIP tools, and business applications:

  • Volusion
  • Shopify
  • WooCommerce
  • IAIShop (IdoSellShop)
  • Prestashop
  • BigCommerce
  • SendGrid
  • Gmail
  • Mailgun
  • EmailLabs.pl
  • Plivo
  • TeleCube.pl
  • eBay
  • WordPress
  • Facturownia.pl
  • GitHub
  • Dropbox

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sugester is a helpdesk and CRM software to leverage customer support.

Company Email

info@sugester.com

Contact No.

Company's Address

Sugester sp. z o.o.
21 Olesinska Street
Warsaw, 02-548
Poland

The solutions analyzed on this page are only a small sample of our entire Customer Support Software category and you should keep in mind that there could be more desirable alternatives out there. If you would like to make sure you make the optimal decision for your company we strongly suggest that you try out more services first. You may also want to consult our top 10 Customer Support Software ranking to see which services are at the moment the highest-ranking ones and dominate the market.

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