Compare Zoho SalesIQ vs. ProProfs Knowledge BaseIf you need an efficient Customer Support Software product for your company you should make time to assess several options. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can see Zoho SalesIQ’s overall score of 9.0 and compare it against ProProfs Knowledge Base’s score of 8.5; or Zoho SalesIQ’s user satisfaction level at 100% versus ProProfs Knowledge Base’s 100% satisfaction score. The assessment can help you see the strengths and weaknesses of each software, and choose which fits you requirements better. Aside from the rich features, the software that is easy to understand and use is always the better choice. We are aware that not all businesses have enough time to examine a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Kayako, LiveAgent, Zoho SalesIQ.
|Free | Monthly payment||Free | Monthly payment | Annual Subscription|
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.
|ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone||Sony, Dell, Cisco, Harvard University, Yale University|
The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.
Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable
Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable
Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
|List of Features|
List of Features
Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:
ProProfs Knowledge Base supports integration with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Zoho SalesIQ pricing||Learn more about ProProfs Knowledge Base pricing|
| 4141 Haciendra Drive |
Pleasanton, CA 94588
| 6800 Altamor Drive,|
Los Angeles, CA 90045, USA
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Both Zoho SalesIQ and ProProfs Knowledge Base were evaluated by a group of independent SaaS experts who prepared a detailed analysis of all important elements of every service. Their final rating was calculated with unique SmartScore model that provides a separate partial score to each element such as: main features, client support, mobile device support, security, user satisfaction and market presence. We realize useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a solution prior to giving it a final rating.