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Compare Zoho SalesIQ vs PlayVox

What is better Zoho SalesIQ or PlayVox? When comparing Zoho SalesIQ and PlayVox, it is simple to see which Customer Support Software product is the more suitable alternative. This ensures that your organization can select the most productive and efficient software. You can study the details, for example available tools, prices, plans offered by each vendor, offer conditions, and more

We also let you check their total scores to know which one appears to be more beneficial for your firm. Zoho SalesIQ has 9.0 points for overall quality and 100% rating for user satisfaction; while PlayVox has 8.4 points for overall quality and 100% for user satisfaction. You can also assess which software company is more dependable by sending an email request to both vendors and find out which vendor replies faster.

Our team put a lot of effort to review all popular Live Chat Software products offered out there, but among all the ones we reviewed these three caught our special attention: Freshchat, Salesforce Live Agent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Pricing Info

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Integrations

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

Pricing Info

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google, Neustar, Thumbtack, XBOX ONE

Integrations

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.

Company Email

sales@playvox.com

Contact No.

Company's Address

440 N. Wolfe Rd
Sunnyvale, CA 94085
USA

No Customer Support Software will be able to solve all the requirements of a business. While key functionalities of Zoho SalesIQ and PlayVox should matter you should also thoroughly analyze the integrations offered by a given app. In many cases your team will already be working with various kinds of SaaS software in your company and it’s always more beneficial to go with solutions that integrate well with each other. That way you will be able to ensure a reliable transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one service and the next.

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