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Compare Zoho SalesIQ vs CustomerSure

What is better Zoho SalesIQ or CustomerSure? With a wide range of functionalities, pricing, terms, and more to check, choosing the right Customer Support Software for your firm is tricky. Nevertheless making use of our system, it's easy to match the features of Zoho SalesIQ and CustomerSure as well as their general rating, respectively as: 9.0 and 7.4 for overall score and 100% and 100% for user satisfaction.

You can also compare them feature by feature check out which application is a more effective fit for your business. Remember to get a free trial first prior to subscribing to experience how the software can benefit you in real setting.

Our team put a lot of effort to prepare reviews of all popular Live Chat Software products available on the market, but among them these three deserved our special attention: Freshchat, Salesforce Live Agent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Pricing Info

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone

Integrations

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

4141 Haciendra Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends

Pricing Info

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kiravans, ShoeMe, RIBA Bookshops

Integrations

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.

Company Email

Contact No.

Company's Address

John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom

In case you continue having second thoughts about which service will work best in your case it might be a sensible idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular every service is and how wide is its online presence.For instance, if you look at Zoho SalesIQ LinkedIn profile you’ll see that they are followed by 47827 people. In case of CustomerSure the number of followers on their LinkedIn page is 64.

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