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Compare Zoho Desk vs Voip Sales Dialer

What is better Zoho Desk or Voip Sales Dialer? Comparing products for the top CRM Software does not always have to be tough. On our review platform, you can easily match Zoho Desk and Voip Sales Dialer and quickly analyze their varying features. We allow you to examine their uniqe benefits, supported devices, level of support, costs, terms, plus more.

You can even assess their overall score (9.0 for Zoho Desk vs. 8.0 for Voip Sales Dialer) and overall customer satisfaction level (100% for Zoho Desk vs. 100% for Voip Sales Dialer). Spend some time and compare your top alternatives and discover which one is right for your company. Similarly, you have to check the software vendor’s background; can you count on them and will they still be on the market a few years from now?

Our experts made sure to prepare reviews of all popular Customer Support Software services that you can find out there, but among them these three deserved our special attention: Salesforce Essentials, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited leads, calls, deals and tasks
  • Custom fields and filters
  • Activity tracking
  • Call routing
  • Call recording
  • Sales and call reporting
  • Email integration
  • Lead capture
  • Lead distribution
  • Lead segmentation
  • Pipeline management
  • Source tracking
  • Calendaring and events
  • Notes and comments
  • Timeline view
  • Open API for developers
  • Task and notification automation
  • Bank-quality data security
  • Amazing customer support

Pricing Info

Start with completely free LeadManagement Cloud or upgrade to Voip Sales Dialer to get additional functionality. Choosing the free version you will receive:

  • Available for 5 users
  • 50 000 leads / contacts per organization
  • Unlimited custom fields and filters
  • Lead distribution
  • Lead segmentation
  • Pipeline management
  • Source tracking
  • Tasks scheduling
  • Real-time activity dashboard
  • Ability to buy local numbers of 40 countries
  • WebRTC phone and click-to-call dialer
  • Detailed call report
  • Email integration
  • Bank-quality data security
  • Amazing customer support

After the upgrade you will receive:

  • Unlimited users
  • Unlimited leads / contacts
  • Lead capture via Web-to-Lead API integration
  • Inbound calls and ACD queues, call transfer
  • Ability to use own DID number
  • Intelligent call routing
  • Call recording
  • Detailed user’s activity report
  • Pipeline report

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Voip Sales Dialer integrates with:

  • Gmail
  • Outlook
  • Other email service providers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Voiptime Lead Management System is a cloud-based business sales solution that fuses CRM, lead management, and click-to-call dialer into a single, unified platform.

Company Email

sales@voiptimecloud.com

Contact No.

Company's Address

Every time you compare various CRM Software software you shouldn’t just analyze their features list and available pricing packages. Consider that the software should be matching your requirements and business so the more flexible their offer the better. Learn what systems are supported by Zoho Desk and Voip Sales Dialer and ensure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this may be a deal breaker for many firms.

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