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Compare Zoho Desk vs Viabl

What is better Zoho Desk or Viabl? When you need an effective CRM Software product for your business you need to invest time and compare several alternatives. It doesn’t have to be complex, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see Zoho Desk’s overall score of 9.0 and compare it against Viabl’s score of 7.5; or Zoho Desk’s user satisfaction level at 100% versus Viabl’s 95% satisfaction score.

The assessment will allow you to identify the strengths and weaknesses of each program, and decide which one fits you requirements better. On top of the rich features, the solution which is simple and intuitive is always the better product.

If you would like to quickly locate the optimal Customer Support Software according to our experts we suggest you check out one of these solutions: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
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SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $250

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Notifications
  • CRM Records
  • Integration with SugarCRM and Salesforce
  • Personalized messages
  • Simplified data entry

Pricing Info

Viabl offers five pricing packages that include CRM integration, unlimited notifications, and CRM records. Rates vary depending on the number of users. A free trial option is also available.

$250/month

  • 10 Users
  • 25,000 CRM records
  • CRM integration
  • Unlimited Notifications

$600/month

  • 25 Users
  • 50,000 CRM records
  • CRM integration
  • Unlimited Notifications

$1,125/month

  • 50 Users
  • Unlimited CRM records
  • CRM integration
  • Unlimited Notifications

$2,000/month

  • 100 Users
  • Unlimited CRM records
  • CRM integration
  • Unlimited Notifications

Enterprise Pricing is available. Contact the vendor directly for a price quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Viabl integrates with Salesforce and SugarCRM.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Viabl is dedicated to enhancing customer relationships for small and medium sized companies because relationships are their lifeblood.

Company Email

support@viabl.com

Contact No.

Company's Address

3423 Piedmont Rd NE,
Atlanta, GA 30305

The solutions compared on this page are only a small part of our entire CRM Software category and you should keep in mind that there might be more desirable services out there. If you would like to make sure you make the best possible choice for your company we definitely suggest that you compare more services first. It may also be a good idea to consult our top 10 CRM Software ranking to see which solutions are now the highest-ranking ones and leaders in the market.

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