MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Zoho Desk vs Sage CRM

What is better Zoho Desk or Sage CRM? A great way to find the correct CRM Software product for your business is to match the solutions against each other. Here you can compare Zoho Desk and Sage CRM and see their functions compared thoroughly to help you decide on which one is the superior product.

Also, you can compare their overall ratings, such as: overall score (Zoho Desk: 9.0 vs. Sage CRM: 8.3) and user satisfaction (Zoho Desk: 100% vs. Sage CRM: N/A%). Browse through their varying features and similarities and find out which one outperforms the other. Likewise, imagine how your business will look like in the future; will your business outgrow the app in the next couple of years?

In the event you have to quickly identify the best Customer Support Software according to our experts we recommend you examine one of these services: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • CRM/Marketing Automation
  • Customer Care
  • Salesforce Automation
  • Project Management
  • Budgeting, Planning, & Forecasting
  • Social CRM

Pricing Info

Sage CRM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for a quote tailored specifically to meet the needs of your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Sage CRM integrates with the following business systems and applications:

  • MailChimp
  • Procore
  • Campaign Monitor
  • FileHold DMS
  • Handshake
  • Evolve IP Phone System
  • Salesfusion
  • ForceManager
  • Maxemail
  • Odyssee Sales
  • GoCardless
  • Gem Accounts
  • Esker
  • CloudCall Click
  • Praxedo
  • i-snapshot
  • eBridge Connections Accounting

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sage CRM is a robust, comprehensive customer relationship management platform that provides your business with insights that drive your enterprise forward.

Company Email

sagecrmteam@sage.com

Contact No.

Company's Address

North Park
Newcastle upon Tyne NE13 9AA
UK

You should keep in mind that while both Zoho Desk and Sage CRM may provide an outstanding set of features each solution could be designed for a different business size. If you are studying different apps you may want to give some attention to a business type they are catering to. Specific elements could scale up efficiently for huge enterprises but if you have a small or mid-sized company it’s usually better to stay away from paying for complex features that you might never actually use.

Page last modified