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Compare Zoho Desk vs Pipeliner

What is better Zoho Desk or Pipeliner? You have such a huge number of CRM Software alternatives in today’s market that deciding on the best product can be difficult. On our comparison page, you can actually evaluate the tool, pricing terms, available plans, and more details of Zoho Desk and Pipeliner.

You can check their score (9.0 for Zoho Desk vs. 9.0 for Pipeliner) and user satisfaction level (100% for Zoho Desk vs. 93% for Pipeliner). The scores and ratings provide you with a general idea how both these software products perform. In addition, check if the solution can integrate with your current business apps to ensure greater productivity.

In case you you have to quickly find the optimal Customer Support Software according to our review team we suggest you try out the following products: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Pipeline Management
  • Sales Opportunity Management
  • Sales Lead Management
  • Business Intelligence Dashboards
  • Sales Forecasting & Reporting
  • Relationship Mapping
  • Account and Contact Management
  • Team Cloud Collaboration
  • Sync Capabilities

Pricing Info

Personal Plans

Personal Package – Free

Basic sales management and tracking for a single user

  • 1 User
  • 500 MB Storage
  • Account Management
  • Appointment Management
  • Contact Management
  • Lead Management
  • Limited Accounts, Contacts, Leads, Opportunities—250 per each record
  • Limited Tasks, Appointments—500 for all records
  • Navigator
  • Opportunity Management
  • Pipeline Management
  • Task Management

Personal Plus Package – $8/user/month (billed annually)

All the functionality of Personal Package with added flexibility and space for a single user

  • 1 User
  • 2 GB Storage

All Personal Package features, plus:

  • Calling Integration with Mobile
  • Mobile Apps (iOS and Android)
  • Unlimited Accounts, Contacts, Leads, Opportunities
  • Unlimited Tasks, Appointment

Business Plans

Starter Plan – $25/user/month (billed annually)

Basic sales management, tracking, and collaboration

  • Unlimited Users
  • 2 GB Storage
  • Account Management
  • API Access 20K Actions/Month
  • Appointment Management
  • Calling Integration with Mobile
  • Contact Management
  • Google Integration
  • Lead Management
  • Maps Geolocation
  • MS Office Add-in
  • Online Chat Support 16×5
  • Opportunity Management
  • Pipeline Management
  • Standard Reports
  • Task Management

Business Plan – $55/user/month (billed annually)

Full CRM functionality, advanced reporting, customization, and unique productivity features

  • Unlimited Users
  • 5 GB Storage

All Starter Plan features, plus:

  • Activity Hit-Rate Reports
  • Activity One-to-Many
  • Archive Management
  • API Access 50K Actions/Month
  • Appointment Planner
  • BI Dashboards
  • Bulk Edits
  • Document Management
  • Forecast Reports
  • Merged Accounts & Contacts
  • Multiple Accounts
  • MS SharePoint Integration
  • Navigator
  • Notes Management
  • Recurring Tasks
  • Sales Performance Insights
  • Task Boards Management
  • Visual Buying Center
  • Visual Org Chart

Enterprise Plan – Contact the vendor for pricing

Full CRM functionality with advanced customization, integrations, and services

  • Unlimited Users
  • 200 GB Storage

All Business Plan features, plus:

  • API Access 150K Actions/Month
  • Assigned Account Manager
  • Auto Profiling
  • Beta: Access
  • Back-up (script executed on demand)
  • Online Chat Support 18/5 With Guaranteed Response Time
  • Product Feedback
  • Pipeliner Quarterly review
  • Sandbox Environment (extra)
  • Training

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MTN Business, Tiger, ManpowerGroup

Integrations

With Pipeliner CRM, you can utilize many different apps from your daily work. To make that work simpler and easier, Pipeliner integrates with more than 50 popular applications. These include apps for office productivity, support, customer service, contact management, marketing automation, social media, document management, accounting, data migration, and more. Here is the complete list of available integrations:

  • MS Office suite
  • Google products
  • Zapier
  • Piesync
  • RightOn Interactive
  • Desk
  • WebMerge
  • Magento
  • DBX
  • Capture
  • Collabspot
  • Improt2
  • ActiveCampaign
  • JotForm
  • Wufoo
  • Mad Mimi
  • Hubspot
  • Marketo
  • Infusionsoft
  • QuickBooks
  • Act-on
  • Constant Contact
  • Vertical Response
  • ExactTarget
  • FreshBooks
  • Shopify
  • Chargify
  • MailChimp
  • Intercom
  • Olark
  • Yesware
  • Xero
  • Uservoice
  • Quoteroller
  • Full Contact
  • Help Scott
  • Eventbrite
  • GoToWebinar
  • Zendesk
  • Freshdesk
  • SharePoint
  • One Drive
  • Illumineto
  • Box
  • Dropbox
  • Docusign
  • Kloudless
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pipeliner is a CRM tool that ensures your sales process can run on autopilot by organizing sales data to qualify leads and using interactive sales reporting tools.

Company Email

info@pipelinersales.com

Contact No.

Company's Address

15209 W. Sunset Blvd
Suite 492
Pacific Palisades, CA 90272
United States

You should keep in mind that even though both Zoho Desk and Pipeliner may offer a top quality range of features every software may be aimed at a different company size. If you are comparing features you may want to give some attention to a company size they are meant for. Some functionalities could scale up effectively for big enterprises but if you own a small or medium company it’s frequently better to refrain paying for complex functionalities that you might never use.

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