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Compare Zoho Desk vs NterAKT

What is better Zoho Desk or NterAKT? Assessing products for the top CRM Software does not always have to be hard. On our review platform, it is possible to match Zoho Desk and NterAKT and promptly analyze their differences. We allow you to examine their functions, supported devices, customer support, pricing, terms, and much more.

You may also assess their overall score (9.0 for Zoho Desk vs. 8.0 for NterAKT) and overall customer satisfaction level (100% for Zoho Desk vs. 100% for NterAKT). Spend some time and assess your top choices and see which one is right for your company. You should also consider the software vendor’s background; are they reliable and will they still be on the market in a few years time?

People who want to save some time or want a Customer Support Software advice from our experts may want to investigate these top choices for this year: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • nGage Module
  • Interactive Dashboard
  • Delight Meter
  • Control Center
  • Digital Customer Insight Management
  • Questionnaires
  • User Ratings
  • Customized Ratings
  • nAble Module
  • Digital Product Catalog
  • Social Integration
  • Order Management
  • Seamless Navigation
  • Inventory Details
  • Predictive Analytics
  • nAide Module
  • Real-time Content Sharing
  • Quiz
  • Contests
  • Dynamic Leaderboard
  • Staff Feedback and Evaluation
  • Rewards System
  • Dynamic Assignments

Pricing Info

Pricing information is available upon request. Contact the vendor directly to get a quote for your company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Puma, US Polo Assn., Helios, William Penn

Integrations

NterAKT integrates seamlessly with different CRMs, loyalty systems, and Point-of-Sale (POS).

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

NterAKT by RapidValue is a digital customer engagement suite that enhances end-customer experience, attracts customers, and increases loyalty.

Company Email

Contact No.

Company's Address

7901 Stoneridge Drive Suite #225,
Pleasanton, CA 94588

No CRM Software will be perfect enough to cater to all the requirements of a business. Though key functionalities of Zoho Desk and NterAKT are important you should also carefully examine the integrations supported by each app. Very often your team will already be making use of other types of B2B software in your company and it’s always wiser to opt for apps that integrate well with one another. That way you will be able to ensure a smooth exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one software and the other.

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