MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Zoho Desk vs KnowledgeOwl

What is better Zoho Desk or KnowledgeOwl? Getting the ideal Customer Support Software product is all about evaluating different solutions and figuring out the top program for your specific needs. Our exclusive process gives you a quick look at the general rating of Zoho Desk and KnowledgeOwl. For total quality and performance, Zoho Desk scored 9.0, while KnowledgeOwl scored 8.0. On the other hand, for user satisfaction, Zoho Desk earned 100%, while KnowledgeOwl earned 97%.

Below it's also possible to look at their functions, terms, plans, etc. to find out which software will be more appropriate for your company. An important aspect to evaluate is if the application can enable and disable restrictions on different types of users to secure any sensitive business data.

As of now, the top products in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Pricing Info

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Floship, iMentor, Freedom Australia

Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.

Company Email

support@knowledgeowl.com

Contact No.

Company's Address

2552 W 133rd Circle
Broomfield, CO 80020
USA

You shouldn’t count on just a broad array of functionalities and flexible pricing packages from a well-known Customer Support Software. Almost as important as core features is a trustworthy customer support. You want to guarantee that when you have any questions about Zoho Desk or KnowledgeOwl, or you run into a problem, or perhaps you’ll want to request a specific revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to profit from individual training or at least a knowledge base you can use.

Page last modified