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Compare Zoho Desk vs HelloLeads

What is better Zoho Desk or HelloLeads? With different functions, pricing, terms, and more to evaluate, choosing the right CRM Software for your business is tough. But by using our system, you can easily match the characteristics of Zoho Desk and HelloLeads together with their general SmartScore, respectively as: 9.0 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also assess them feature by feature check out which application is a more suitable fit for your business. Remember to ask for a free trial first before subscribing to experience how the program works in real setting.

Currently, the leading services in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $180

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Capture at any Source
  • Facebook Integration
  • WhatsApp Integration
  • Scan Business Cards
  • Digital Enquiry Form – Completely Customized
  • Locate leads near you in Google map
  • Lead level file attachment
  • Instant Response (Auto-generated Email & SMS)
  • Qualify Leads
  • Set Reminders for follow-up
  • Recurring follow-up
  • Keep a record of customer conversation history
  • Assign multiple leads to team members
  • Team Monitoring
  • Updates on lead addition and follow-ups
  • Mark Area of Interest
  • Add Notes/Tags
  • Multiple Devices
  • Lead Analytics
  • Sales team performance tracking
  • Sales report generation
  • API Integration
  • Clone Lead
  • Google calendar integration
  • Custom analytics
  • Instant Estimate/Invoice

Pricing Info

HelloLeads offers three pricing plans for users to choose from. Select the best plan for your business. To help you explore the software, you can sign up for its 14-day free trial of their Professional plan.

STANDARD – $180/user/year

A simple CRM ideal for startups and single users.

  • Manage Up To 1,000 Leads, Single User
  • Lead Data Accessibility
  • Rapid Response to Leads
  • Improved Follow Ups
  • Quick Lead Capture
  • Automatic Greeting Emails
  • On Time Follow Up Reminders
  • Web Form Widget
  • Inquiry Form Generator
  • Google Calendar
  • Recursive Follow Up
  • WhatsApp Connectivity
  • Facebook Business Page Integration
  • Instant Estimate/Invoice

PROFESSIONAL – $240/user/year

Ideal for growing sales teams.

  • Minimum 2 Users
  • Up to 10,000 Leads
  • Bulk Email
  • Attaching File
  • All inclusions of the STANDARD plan

ENTERPRISE – $300/user/year

Ideal for large sales teams.

  • Minimum 5 Users
  • Unlimited Leads
  • Custom Analytics
  • All inclusions of the PROFESSIONAL plan

The pricing posted is exclusive of VAT and taxes.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

LCIPL, ARADA, Trust Insurance, SIP Academy, GIEOM, Array Networks

Integrations

HelloLeads integrates with the following apps:

  • Facebook
  • WhatsApp
  • Google Calendar
  • Other ERPs using API
  • Email Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelloLeads is smart lead management solution helping you to acquire, track and manage each lead that you meet with in an event or expo.

Company Email

support@helloleads.io

Contact No.

Company's Address

HelloLeads
3422 Old Capitol Trail, Suite 15
Wilmington, DE 19808
USA

You shouldn’t expect exclusively a broad range of features and adjustable pricing plans from a credible CRM Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that if you have any questions about Zoho Desk or HelloLeads, or you face some problems, or maybe you’ll need to ask for a specific revision or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. It’s also a major asset if you can benefit from individual training or at least a knowledge base you can use.

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