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Compare Zoho Desk vs Function Point

What is better Zoho Desk or Function Point? The perfect CRM Software is a service that can handle your company’s unique needs. It’s easy to find which choice works really with your industry if you compare different products before you decide which one is the best.

As an example, Zoho Desk and Function Point are scored at 9.0 and 8.2, respectively, for general quality and performance. Similarly, Zoho Desk and Function Point have a user satisfaction rating of 100% and 93%, respectively, which suggests the general satisfaction they get from customers. Better yet, talk to an existing user of the software and solicit their opinion regarding the application in question.

Users who don't have much time or want a Customer Support Software suggestion from our team may want to try out these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
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SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $34

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • CRM
  • Portal
  • Estimates
  • Schedules
  • Timesheets
  • Invoices
  • Reports

Pricing Info

  • Small Agency [5-39 users] – $34/user/month (monthly billing) or $29/user/month (annual billing)
  • Medium Agency [40-99 users] – $21/user/month (monthly billing) or $19/user/month (annual billing)
  • Large Agency [100+ users] – $17/user/month (monthly billing) or $15/user/month (annual billing)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Conquer Mobile, Parcel, Chute Gerdeman

Integrations

Funtion Point integrates with the following business systems and applications:

  • QuickBooks Online

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Productivity software designed specifically for creative agencies and professionals. This cloud-based platform combines core business functionalities into a unified solution.

Company Email

info@functionpoint.com

Contact No.

Company's Address

140-2034 11th Ave W
Vancouver, BC V6J 2C9
Canada

Please note that even though both Zoho Desk and Function Point may provide a top quality array of features each product may be created for a different company size. If you are comparing features you should focus on a business size they are catering to. Some functionalities may scale up efficiently for big enterprises but if you run a small or mid-sized company it’s usually more sensible to avoid paying for complex functionalities that you may never actually use.

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