MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Zoho Desk vs Deskero

What is better Zoho Desk or Deskero? We are here to streamline the process of contrasting CRM Software products for you. For example, on this page you can check the overall performance of Zoho Desk (9.0) and compare it with the overall performance of Deskero (8.0). You may also match their overall user satisfaction rating: Zoho Desk (100%) vs. Deskero (100%).

Similarly, you can read their functions thoroughly to find out which product can better tackle your company’s requirements. In general, any business app has to let you to immediately view the big picture, all the while giving you immediate access to the details.

As of now, the most popular solutions in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $4

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Streamlined workflows
  • Email, social media and SMS support
  • Single-click response
  • Chat session to ticket conversion
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
  • Analytics and Reports

Pricing Info

Deskero offers the following basic and enterprise pricing packages:

Start– $4/agent/month (Monthly and Annual Billing)

  • Free for the first agent
  • Email ticketing
  • Public web portal
  • Knowledge base
  • Multi-language
  • Basic branding

Grow – $12/agent/month or $9/agent/month (Annual Billing)

  • All Start features
  • Social network ticketing
  • Automatic assignment
  • Live Chat
  • Desktop notifications
  • Full APIs

Business– $30/agent/month or $25/agent/month (Annual Billing)

  • All Grow features
  • Complete multi-channel
  • Ticket assignment rules
  • Chat & feedback widget
  • Service levels
  • Scenarios (automations)

Business – $120/agent/month or $90/agent/month (Annual Billing)

  • Multi-brand management
  • Time tracking
  • Extended business & logic rules
  • Free internal agents
  • Extra support & customizations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TotalErg, ROBO 6K, MyParking.IT

Integrations

Deskero integrates with the following business systems and applications:

  • Twitter
  • Facebook
  • Outlook 365
  • MySMS
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels

Company Email

support@deskero.com

Contact No.

Company's Address

Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom

Almost as important as functionalities and user support level are pricing plans given by Zoho Desk and Deskero. Although price should not be the only aspect it’s surely a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up when your company expands. Be sure that you don’t choose plans that include additional tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often benefit from special pricing. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and offers a reliable overview of what it feels like to work with Zoho Desk and Deskero.

Page last modified