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Compare Zoho Desk vs AdminiTrack

What is better Zoho Desk or AdminiTrack? A good way to find the appropriate Customer Support Software product for your company is to compare the solutions against each other. Here you can compare Zoho Desk and AdminiTrack and see their functions compared thoroughly to help you pick which one is the more effective product.

Similarly, you can review their overall ratings, for instance: overall score (Zoho Desk: 9.0 vs. AdminiTrack: 7.4) and user satisfaction (Zoho Desk: 100% vs. AdminiTrack: N/A%). Check their distinctive features and similarities and find out which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next couple of years?

Users who are pressed for time or could use a Customer Support Software advice from our team might want to investigate these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP – Embeddable Self Service
  • 24×5 Phone Support
  • Add-On ( ₹300/Light Agent)

Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable

All Standard features plus:

  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint – Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24×5 Chat Support
  • Add-On ( ₹300/Light Agent)

Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:

  • Live Chat
  • Zia – Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( ₹300/Light Agent)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $59.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud-Based System
  • Multi-Project Views
  • Single View Data Display
  • User Level Navigation
  • Project Level Navigation
  • Real-Time Project Statistics
  • Automated Email Notifications
  • Customizable Field Names
  • Task Document Attachment
  • Document Library
  • Custom Report Maker
  • Role-Based Security Controls
  • Export Data Wizard
  • Weekly Automated Export
  • Annual Bulk Export
  • Open API
  • ASMX-Based API
  • Free Upgrade
  • Free Support

Pricing Info

AdminiTrack offers several enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Silver 1 – $59.95/monthly payment

  • 5 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 1GB Attachment Space

Silver 2 – $177/monthly payment

  • 15 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Silver 3 – $327/monthly payment

  • 30 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Gold 1 – $645/monthly payment

  • 60 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 10GB Attachment Space

Gold 2 – $895/monthly payment

  • 100 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 20GB Attachment Space

Gold 3 – $1,305/monthly payment

  • 150 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 30GB Attachment Space

Platinum 1 – $2,125/monthly payment

  • 2500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 50GB Attachment Space

Platinum 2 – $4,125/monthly payment

  • 500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 100GB Attachment Space

Platinum 3 – $8,000/monthly payment

  • 1,000 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 200GB Attachment Space

Titanium – $18,750/monthly payment

  • 2,500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 500GB Attachment Space

Customers can choose from three billing period options:

  • Monthly License (for North America subscribers only)
  • 6 Month License (with 10% discount)
  • One Year Subscription (with 15% discount)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AdminiTrack offers an open API and has the capability of seamlessly integrating with an organization’s essential programs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive web-based issue tracking system.

Company Email

support@adminitrack.com

Contact No.

Company's Address

2221 Peachtree Road NE, Suite D629,
Atlanta, GA 30309,
USA

You don’t want exclusively a wide array of useful tools and flexible pricing packages from a reliable Customer Support Software. Almost as essential as key features is a trustworthy customer support. You want to make sure that if you have any questions about Zoho Desk or AdminiTrack, or you run into a problem, or maybe you’ll need to request a specific update or feature useful to your company you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are available. It’s also a major asset if you can profit from personal training or at the very least a knowledge base you can use.

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