Compare Velaro vs. Zoho Assist

Selecting the best Customer Support Software for your organization is not that easy with too much features, choices, and offers to choose from. However, relying on our website will help you to simplify the selection process by showing all key products in one location. As an illustration, you can match Zoho Assist and Velaro for their features and overall scores, in this case, 8.5 and 8.4, respectively. Likewise, you can compare which product has higher general user satisfaction rating: 98% (Zoho Assist) and 100% (Velaro) to find out which product is better for your business. Don’t just buy the solution with the most attractive price, but the software that offers the most cost-effective value. If you want to quickly find the more reliable Customer Support Software according to our review team we advise you try out the following services: Zendesk, Freshdesk, Samanage.
Compare

Velaro

VS

FREE DEMO

Zoho Assist

VS

Velaro screenshot Zoho Assist screenshot
Pricing Details

Total Score

Our Score

8.7 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

$64.95

Free

Pricing Type

Pricing Type

One-time payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.
Easy Links
Features

Features

Velaro FEATURES

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

Zoho Assist FEATURES

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Company Email

Company Email

sales@zohocorp.com
Types of Support

Types of Support

Phone Live Support
Live Support
Cost Details

Cost Details

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

Zoho Assist has three plans in their offer.

Lifetime free plan

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session

Remote Support

Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable

  • Inclusive of all Free Features
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • ZenDesk Integration
  • 2 Concurrent Sessions

Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable

  • Inclusive of All Standard Features
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • Customer Widget
  • 4 Concurrent Sessions

Unattended Access

Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps (iOS, Android)
  • Unlimited Technicians
  • Advanced Reports
Languages Supported

Languages Supported

English English
Phone No.

Phone No.

1-800-983-5276 1 877 834 4428
Popular Customers

Popular Customers

LG Electronics, Experian, Epicor
Vendor's Address

Vendor's Address

8 Market Place, Suite 300,
Baltimore, MD 21202
Pricing Details

Pricing Details

Learn more about Velaro pricing Learn more about Zoho Assist pricing
Available Integrations

Available Integrations

  • Magento
  • Customer relationship management (CRM)
  • Microsoft Dynamics
  • Salesforce
  • NetSuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
  • Knowledgebase software
  • Desk by Salesforce

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics
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QUICK LINKS

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All the data, information and opinions that we presented in this analysis were taken from official vendor pages, marketing content available online, actual experience from real customers as well as our individual hands-on use of every product by a professional reviewer. We pay a lot of attention to thoroughly analyze every app, so we not only examine it internally, but we also match our findings with opinions of other people from the B2B community.