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Compare Zoho Assist vs UseResponse

What is better Zoho Assist or UseResponse? Comparing products for the top Customer Support Software does not always have to be complicated. On our review platform, we enable you to match Zoho Assist and UseResponse and quickly analyze their distinct features. We allow you to examine their uniqe benefits, supported devices, support service, costs, terms, and many more.

It's also possible to compare their overall score (8.5 for Zoho Assist vs. 8.8 for UseResponse) and overall customer satisfaction level (98% for Zoho Assist vs. 100% for UseResponse). Devote time to compare your leading alternatives and see which one is best for your company. Similarly, you have to consider the software vendor’s background; are they reliable and will they still be on the market a few years from now?

Users who want to save some time or want a Customer Support Software recommendation from our experts may want to take a look at these top choices for this year: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports

Pricing Info

Zoho Assist has three plans in their offer.

Lifetime free plan

  • 1 Remote Support Technician
  • 5 Unattended Computers
  • Instant Chat
  • Desktop App
  • UAC Compatible
  • Clipboard Sharing
  • Mac Support
  • User Management
  • Zoho Desk Integration
  • Zoho SalesIQ Integration
  • Organization Roles
  • 1 Concurrent Session

Remote Support

Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable

  • Inclusive of all Free Features
  • File Transfer
  • Multi Monitor Navigation
  • Send Ctrl+Alt+Del
  • Reboot and Reconnect
  • Session Transfer
  • Import Google Contacts
  • Custom Report
  • Screen Capture
  • ZenDesk Integration
  • 2 Concurrent Sessions

Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable

  • Inclusive of All Standard Features
  • Mobile Apps (iOS, Android)
  • Schedule Sessions
  • Two-way Screen Sharing
  • Session Notes
  • Custom Email Templates
  • Rebranding
  • Advanced Reports
  • Customer Widget
  • 4 Concurrent Sessions

Unattended Access

Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable

  • Computer Grouping
  • Group permissions
  • Deployment
  • Wake on LAN
  • Session Notes
  • File Transfer
  • Rebranding
  • Remote Power Options
  • Session Confirmation
  • Mobile Apps (iOS, Android)
  • Unlimited Technicians
  • Advanced Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Roadmaps
  • Custom Workflows
  • Help Desk System
  • Task Management
  • Smart Automation
  • Knowledge Base
  • Targeted Content
  • Omnichannel Support
  • Live Chat Widget

Pricing Info

UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.

Here are the details of each plan:


Basic Cloud
– $49/2 support agents/month or $490/2 support agents/year

  • 1 Help Center
  • Unlimited Users, Requests
  • 10,000 Daily API Requests
  • Feedback System
  • Help Desk + Live Chat
  • Knowledge Base Software
  • Basic SSO


Enterprise Cloud
– $149/2 support agents/month or $1,490/2 support agents/year

  • Unlimited Centers
  • Unlimited Users, Requests
  • Unlimited Daily API Requests
  • All Basic Cloud Features Plus:
  • Multilingual Portals
  • SLA Management
  • Business Hours
  • Extended Analytics


Enterprise On-Premise
– $4,800/support agents/year

  • Installed on your Server
  • Custom Add-ons
  • 100% Open Code
  • Premium Support
  • Updates

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Cisco, cPanel

Integrations

UseResponse integrates with the following messaging apps and third-party tools:

  • Skype
  • Viber
  • FB Messenger
  • Telegram
  • VK
  • WhatsApp
  • Zapier
  • Slack
  • Salesforce
  • Jiraa
  • Google
  • Confluence
  • Hubspot
  • Wordpress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

UseResponse is a self-hosted customer feedback system for all types of businesses and communities.

Company Email

support@useresponse.com

Contact No.

Company's Address

UseResponse Inc.
39 E. Broadway APT. B1
Long Beach, NY, 11561
USA

All the data, details and reviews that we offered in this comparison were collected from official company pages, promotional content available online, real-life experience from real users as well as our individual everyday use of every product by an expert. We put a lot of effort to thoroughly test every software, as a result we not only examine it ourselves, but we also correlate our findings with opinions of other users from the SaaS community.

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