Compare Answerbase vs. Zoho AssistVarious organizations require different types of Customer Support Software. To learn which solution meets your requirements, think of assessing various solutions feature by feature an taking into consideration their conditions and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system. The results are: Zoho Assist (8.5) vs. Answerbase (8.2) for all round quality and efficiency; Zoho Assist (98%) vs. Answerbase (100%) for user satisfaction rating. Check out their strong and low points and find out which software is a better option for your company. A simple, practical tip is to note down the pros and cons of both services next to each other and see which software comes on top. We know that not all companies have enough time to scrutinize a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment | Quote-based|
Answerbase is a knowledge management application for eCommerce and customer support.
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation.
|+1-201-345-5567||1 877 834 4428|
|Learn more about Answerbase pricing||Learn more about Zoho Assist pricing|
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
| Carrer de Sants 125, |
pral 1a Barcelona,
|Adobe, General Mills, Sagicor|
|Types of Support|
Types of Support
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
Professional Plan – $149/month
Includes all Basic Plan features, plus:
Business Plan – $399/month
Includes all Professional Plan features, plus:
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
Zoho Assist has three plans in their offer.
Lifetime free plan
Standard – $10/technician/month (billed monthly) or $8/technician/month (billed annually) plus tax, as applicable
Professional – $15/technician/month (billed monthly) or $13/technician/month (billed annually) plus tax, as applicable
Standard – $10 for 25 computers (billed monthly) or $8 for 25 computers/month (billed annually) plus tax, as applicable
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
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All the data, details and statistics that we provided in this table were collected from official company sites, marketing content available online, real-life experience from real clients as well as our individual direct use of each service by a professional reviewer. We do our best to comprehensively study every solution, as a result we not only analyze it internally, but we also match our results with experiences of other users from the SaaS community.