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Compare Zingtree vs Swiftype

What is better Zingtree or Swiftype? Purchasing the right Workflow Management Software product is as simple as assessing the strong and low features and terms offered by Zingtree and Swiftype. Here you can also match their overall scores: 8.0 for Zingtree vs. 8.3 for Swiftype. Or you can check their general user satisfaction rating, 100% for Zingtree vs. 100% for Swiftype.

We suggest that you take some time to review their specific functions and determine which one is the better alternative for your organization. Likewise, keep in mind to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile version to help you work in the field.

As of now, the most popular services in our Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Works in any browser
  • Easy to build scripts
  • Full transcripts
  • Powerful analytics

Pricing Info

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Philip Morris, YouMail, Red Ventures

Integrations

Zingtree integrates with the following business systems and applications:

  • Wordpress
  • Slack
  • Salesforce
  • Zendesk
  • Freshdesk
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Company Email

Contact No.

Company's Address

Larkspur, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced Search Algorithm
  • Language Analysis Tools
  • Spelling Correction
  • Bigram Matching
  • Stemming
  • Synonyms
  • Phrase Matching
  • Autocomplete
  • Search Analytics
  • Adjust Search Relevance
  • Fine Tune Search Results
  • Faceted Searches
  • Real-Time Reports
  • Drag and Drop
  • Mobile Compatible
  • AI-Powered Apps
  • Connect to Cloud Data Sources
  • Smart Suggestions

Pricing Info

Swiftype offers several SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan that suits your business needs:

Swiftype Search Site Plans:

Swiftype Basic Plan

  • $299/mo.
  • Billed Annually
  • Industry-Leading Relevance
  • Robust Developer API

Swiftype Standard Plan

  • $599/mo.
  • Billed Annually
  • Advanced Search Analytics
  • Cross-Domain Search
  • Daily Content Updates

Swiftype Business Plan

  • $999/mo.
  • Billed Annually
  • Custom Reporting
  • Automatic Content Updates
  • Content Recommendations
  • Phone Support

Swiftype Premium Plan

  • Custom
  • Historical Analytics
  • Service Level Agreement (SLA)
  • Advanced Security Controls
  • Dedicated Account Manager

Swiftype Enterprise Site Plans:

Swiftype Developer Plan

  • $299/mo.
  • Billed Annually
  • Includes 10 Users
  • $2/month per Additional User
  • Custom Sources with API Platform
  • Native Connector for Github and Atlassian Cloud
  • Helpdesk Online

Swiftype Business Plan

  • $599/mo.
  • Billed Annually
  • $5/month Per Additional User
  • Native Connectors for Dropbox, Salesforce, G Suite, Office 365, Zendesk, Atlassian, and more
  • Single Sign-On (SSO) for Authentication
  • Email & Phone Support

Swiftypes Premium Plan

  • Custom Pricing
  • Premium Connectors with Base Framework
  • Advanced Authentication and Security Features
  • Dedicated Account Manager
  • Personalized Rollout and Onboarding Support

Please contact Swiftype’s sales department for more details on its premium pricing plans, and get your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Shopify, Samsung

Integrations

Swiftype supports the following integrations:

  • Slack
  • Salesforce Sales Cloud
  • JIRA Software
  • Zendesk
  • GitHub
  • Atlassian Confluence
  • Help Scout
  • SharePoint
  • Desk.com
  • Quip
  • FogBugz
  • Salesforce App Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based search application designed for enterprises, eCommerce businesses, and media agencies and professionals; offering its advanced search tools and search analytics.

Company Email

support@swiftype

Contact No.

Company's Address

301 Howard St.
San Francisco, CA 94103
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you test various Workflow Management Software services you shouldn’t only analyze their features list and provided pricing plans. Consider that the app should be matching your requirements and business so the more flexible their offer the better. Learn which platforms are supported by Zingtree and Swiftype and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this might be a deal breaker for many companies.

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