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Compare Zingtree vs Salesforce Live Agent

What is better Zingtree or Salesforce Live Agent? When you compare Zingtree and Salesforce Live Agent, it is simple to see which Customer Support Software product is the more effective alternative. This guarantees that your enterprise can get the most productive and effective program. You can study the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and more

We also let you check their general scores to know which one appears to be more beneficial for your firm. Zingtree has 8.0 points for overall quality and 100% rating for user satisfaction; while Salesforce Live Agent has 9.1 points for overall quality and 92% for user satisfaction. You can also assess which vendor is more reliable by sending an email inquiry to both vendors and check which one replies without delays.

Our team put a lot of effort to review all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Works in any browser
  • Easy to build scripts
  • Full transcripts
  • Powerful analytics

Pricing Info

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Philip Morris, YouMail, Red Ventures

Integrations

Zingtree integrates with the following business systems and applications:

  • Wordpress
  • Slack
  • Salesforce
  • Zendesk
  • Freshdesk
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Company Email

Contact No.

Company's Address

Larkspur, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Live Chat Support
  • Personalized Messages
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

Pricing Info

Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, The Warehouse, PLDT Enterprise

Integrations

Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A real-time live chat support solution for your customer inquiries on your website and application.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

In the event you are still having doubts about which app will work best for your company it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular every service is and how big is its online presence. For instance, in case of Facebook Zingtree has 78 likes on their official profile while Salesforce Live Agent profile is liked by 702846 users.

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