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Compare Zingtree vs Groove

What is better Zingtree or Groove? When selecting the right Customer Support Software for your enterprise our recommendation is that you assess the features, prices, and other important details concerning the product and vendor. Here, you are able to see the parallels and distinctions between Zingtree (overall score at 8.0 and user satisfaction at 100%) and Groove (overall score at 9.5 and user satisfaction at 99%).

You may also check their unique details, such as functions, plans, costs, conditions, etc. Moreover, analyze the terms carefully for information on hidden fees, like, setup fees, separate helpdesk support, upgrade fees, storage fees, and other similar charges.

We are aware that not all companies have enough time to examine a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Works in any browser
  • Easy to build scripts
  • Full transcripts
  • Powerful analytics

Pricing Info

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Philip Morris, YouMail, Red Ventures

Integrations

Zingtree integrates with the following business systems and applications:

  • Wordpress
  • Slack
  • Salesforce
  • Zendesk
  • Freshdesk
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Company Email

Contact No.

Company's Address

Larkspur, California
USA

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

General

  • Mailbox
  • Reporting Data Retention
  • Team Management
  • API Access
  • Satisfaction Rating Collection
  • Workflow Automation
  • Customer Profiling
  • @Mention Capability
  • Internal Note Taking
  • Canned Replies
  • Knowledge Base
  • SSO/SAML
  • HIPAA Compliance
  • Live Chat
  • White Labeling

Email Management

  • Unified Inbox View
  • Advanced Email Formatting
  • File Support
  • Automated BCC
  • Bulk Action Options
  • Collapsible Email Threads
  • Custom Folder Creation
  • Email Signature Creation
  • Conversation Merging
  • Inbox Migration
  • Email Snoozing
  • Spam Filtering
  • Open Tracking
  • Outgoing SMTP
  • Phone Conversation
  • Built-In Search Engine
  • Email Tagging
  • Unsend Function

Customer Insights

  • Contact Detail Storage
  • Customer History

Team Collaboration

  • Agent Availability Tracking
  • Assignment Management
  • Inbox Segmentation
  • Agent Permissions
  • Email Notifications
  • Collision Detection
  • Assignment Status

Reporting

  • Company Reporting
  • Productivity Tracking
  • Reporting Retention
  • Conversation Reporting
  • Happiness Reporting
  • Timezone Configuration
  • Custom Views
  • Data Exporting
  • Printable Reports

Pricing Info

Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.

Starter – $15/month/user (billed annually); $19/month/user (billed monthly)

  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Supports 2 to 10 Users
  • Reporting Feature
  • Support Widget
  • Accommodates a Maximum of 10 Canned Replies
  • @Mention Capability

Plus – $29/month (billed annually); $34/month (billed monthly)

  • Includes All Starter Features
  • 5 Mailboxes
  • Reporting Feature
  • Rules and Workflow Automation
  • Satisfaction Rating Collection
  • Team Management
  • API and 30+ Integrations

Pro – $39/month (billed annually); $49/month (billed monthly)

  • Includes All Plus Features
  • 25 Mailboxes
  • Custom Field Options
  • Integration with Salesforce, HubspotApps, and Jira
  • IP Restrictions
  • SSO/SAML
  • HIPAA Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unsplash, Wag!, and HubSpot

Integrations

Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
  • Github
  • Stripe
  • Shopify
  • Trello
  • Delighted
  • JustCall
  • PieSync
  • Nicereply
  • Chargebee
  • Influx
  • Ask Nicely

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

Company Email

alex@groovehq.com

Contact No.

Company's Address

Both Zingtree and Groove were tested by a group of reliable B2B experts who prepared a thorough examination of all core aspects of each solution. Their ultimate score was calculated with unique SmartScore system which provides a separate partial score to each factor like: main features, client support, mobile support, security, customer satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a company so we do our best to pay attention to all facets of a software prior to giving it a final score.

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