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Compare Zingtree vs eTollFree

What is better Zingtree or eTollFree? The best Customer Support Software is a service that can deal with your company’s unique needs. It is possible to identify which solution works best for your business if you assess a wider range of products before you decide which one is the best.

For instance, Zingtree and eTollFree are scored at 8.0 and 7.1, respectively, for all round quality and performance. Similarly, Zingtree and eTollFree have a user satisfaction rating of 100% and 100%, respectively, which indicates the general satisfaction they get from customers. Better yet, reach put to an existing client of the software and solicit their opinion about the application in question.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered out there, but among them these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Works in any browser
  • Easy to build scripts
  • Full transcripts
  • Powerful analytics

Pricing Info

Zingtree offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $12/month

  • 40 end-user sessions
  • 12 agent credits
  • 1 author

Professional – $49/month

  • 350 end-user sessions
  • 60 agent credits
  • 5 authors
  • Run unlimited reports

Business – $99/month

  • 1000 end-user sessions
  • 150 agent credits
  • 10 authors
  • Run unlimited reports

Corporate – $299/month

  • 4000 end-user sessions
  • 500 agent credits
  • 30 authors
  • Run unlimited reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Philip Morris, YouMail, Red Ventures

Integrations

Zingtree integrates with the following business systems and applications:

  • Wordpress
  • Slack
  • Salesforce
  • Zendesk
  • Freshdesk
  • Zopim

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.

Company Email

Contact No.

Company's Address

Larkspur, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $0.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cheap Toll-Free Numbers
  • 833 Toll Free Numbers
  • Wholesale Toll Free
  • Toll-Free Number Search
  • Virtual Local Numbers
  • Local Number Search
  • Virtual Local Calling
  • Outbound Calling
  • VoIP Termination
  • VoIP Phone Extensions
  • Voicemail
  • Fax to Email
  • Auto Attendant
  • Conference Calling
  • Call Center Solutions
  • Predictive Dialer
  • Autodialer Rebranding

Pricing Info

eTollFree offers several SMB and enterprise pricing plans for users to choose from.  Custom plans for virtual local phone number service,  predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:

Toll Free Number Service

  • 99¢/month
  • Plus 3.5¢/minute/completed call
  • 833 Toll-Free Numbers –  Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
    • Pay The Same Monthly Rate 99¢/month
  • Forwarding Options:
    • Home Telephone Lines
    • Business Line
    • Fax to E-mail
    • Voice-Mail
    • Voice-Mail to E-mail
    • Auto Attendant
    • International Numbers
  • VoIP Extensions
  • Call Screening
  • Voicemail
  • Conference Calling

Predictive Dialer 

  • 1.5¢/min – Inbound Calling Rate
  • 1¢/min – Outbound Calling Rate
  • Call Recording
  • Unlimited Bandwidth
  • Unlimited Users
  • 24/7 Tech Support

Note that there is also a $99 additional monthly fee for hosting.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HOST PRO, digital, DIGITAL COMMUNICATIONS

Integrations

eTollFree supports integration with Microsoft Outlook, Microsoft Office, Salesforce, and Box. It can also be integrated with a variety of CRM systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A VoIP solution, telemarketing software, and business communication system designed for the call centers of wholesale and retail businesses.

Company Email

support@etollfree.net

Contact No.

Company's Address

777 Main St. Ste 600
Fort Worth, Texas 76102
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In the event you are still having doubts about which service will perform best for your company it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular a given product is and how big is its online presence. For instance Zingtree Twitter account has currently 66 followers. At the same time eTollFree Twitter is followed by 13 users.

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