Medallia Concierge
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Team Inbox
- Saved Replies and Templates
- Language Translations
- Dynamic Contact Segmentation
- Group Messaging
- Custom Fields and Properties
- Automated Workflow Engine
- Filters and Conditions
- Powerful Automated Actions
- Analytics
- Multi-channel Messaging
- Internal Notes
- Delayed Messages
- Autoresponder
- MMS & Animated GIF support
Pricing Info
Pricing Info
Medallia Concierge offers custom SMB and enterprise pricing based on your specific needs. Contact the vendor for a quote.
Integrations
Integrations
Medallia Concierge integrates with the following business systems and applications:
- Facebook Messenger
- Line
- Oracle Opera
- Focus
- Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hyatt, Chronic Ink, WeightWatchers
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zingle is a software solution which enables businesses to communicate with customers through text messaging.
Company Email
Contact No.
Company's Address
Camino Vida Roble
92011 Carlsbad, California
USA
Medallia Concierge Comparisons
Popular Medallia Concierge Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Phone, Chat, and Email
- Call center
- Contact center
- VoIP for business
- Built-in CRM
- Call distribution and routing
- Reporting and analytics
- Team management
- Customer feedback
- Integrations
Pricing Info
Dixa offers a simple enterprise pricing structure with five plans:
Essentials @ $15 (billed annually) /agent/month or $19/agent/month billed monthly
- A single interface for all channels
- Shopify, Magento, and more integrations
- Real-time analytics
- Up to 5 agents
Pro (Chat and email) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
- Everything in Essentials
- Prioritize email and chats with quick responses
- Quickly answer emails and chats with quick responses
- Customize to your company branding
- Up to 50 agents
Pro (Chat) @ $29 (billed annually) /agent/month or $35/agent/month billed monthly
- All essential features
- Automatic call distribution with IVR
- Cal recording, voicemail, and callback
- Internal calls, forwards & transfer calls, barge in
- Up to 50 agents
Pro (Chat, Phone, and Email) @ $49 (billed annually) /agent/month or $59/agent/month billed monthly
- Everything in essentials
- Powerful cross-channel routing
- prioritize the most important conversation
- Availability on all channels
- Up to 50 agents
Enterprise (Phone, Chat, and Email) @ $89 (billed annually) /agent/month or $99/agent/month billed monthly
- All Pro features
- Dedicated customer success manager
- training
- access to a direct line to the product team
- Up to 50 agents
A free demo is available.
Integrations
Dixa integrates with the following applications
- Shopify
- Magento
- Web Hooks
- Podio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
British Corner Shop, Interflora, Vital Choice
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An easy-to-use, cloud-based customer service software for customer-facing teams, full-fledged contact centers, call centers, and small businesses.
Company Email
Contact No.
Company's Address
Dixa,
Njalsgade 23C
2300 Copenhagen
Denmark
Dixa Comparisons
Popular Dixa Alternatives
You should keep in mind that while both Medallia Concierge and Dixa may have a top quality range of features every app could be created for a different company size. If you are comparing features you should pay attention to a business size they are catering to. Certain elements could scale up effectively for huge enterprises but if you have a small or mid-sized company it’s often better to avoid paying for advanced functionalities that you might never use.
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