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Compare zenloop vs Qualtrics CX

What is better zenloop or Qualtrics CX? Buying the most effective Customer Experience Management Software product is all about evaluating different solutions and determining the top application for your specific needs. Our unique algorythm gives you a fast look at the general rating of zenloop and Qualtrics CX. For total quality and performance, zenloop scored 8.0, while Qualtrics CX scored 9.1. On the other hand, for user satisfaction, zenloop earned 100%, while Qualtrics CX earned 100%.

Below you can also check their functionalities, terms, plans, etc. to determine what application will be more appropriate for your company. One critical aspect to assess is if the software lets you to toggle on/off restrictions on different types of users to secure any sensitive company data.

At the moment, the top services in our Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Channel Engagement
  • Quick Survey Setup
  • Live Feedback Dashboard
  • Smart Label
  • Instant Response
  • Alerts and Digests

Pricing Info

zenloop offers SMB and enterprise pricing. All plans come with unlimited surveys. A 15-day free trial is also available for you to check out the software at no cost. Take a look at its plans below to determine which one suits your specifications:

 

Basic – starts at €99/month

  • Unlimited Survey Volume
  • 1,000 Responses per Month
  • 5 Users
  • 1 Channel
  • CSV Export
  • Online Support
  • GDPR Compliance
  • Custom Templates
  • Live Dashboard

Business – custom individual pricing

  • Unlimited Survey Volume
  • 10,000 Responses per Month
  • 20 Users
  • 3 Channels
  • Text Analytics
  • Raw Data Access
  • Premium Support
  • 3rd Party Integrations
  • Hosting in EU
  • Data Segmentation

Custom – custom individual pricing

  • Unlimited Survey Volume
  • Unlimited Responses
  • Unlimited Users
  • All Channels
  • Full API Access
  • Success Manager
  • Premium Integrations
  • Hosting in GER
  • Multiple Brand Support
  • Retention Consulting
  • CX Events Invitation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wine in Black, RegioHelden, Windeln.de

Integrations

zenloop integrates with the following business systems and applications:

  • Zapier
  • Slack
  • Freshdesk
  • Zendesk
  • Webhooks
  • WooCommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework.

Company Email

hello@zenloop.com

Contact No.

Company's Address

zenloop GmbH
Brunnenstraße 196, 10119 Berlin
Germany

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

No Customer Experience Management Software will be able to cater to all the needs of a specific team. While main functionalities of zenloop and Qualtrics CX are obviously a priority you should also carefully study the integrations offered by a given product. Very often you will already be working with some other SaaS software in your company and it’s much wiser to go with apps that integrate well with one another. If you do that you will be able to be certain of a reliable exchange of data between your teams and services, which can significantly reduce time wasted on migrating between one product and the other.

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