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Compare Zendesk vs Sharpen

What is better Zendesk or Sharpen? Choosing the best Customer Support Software for your company is not that easy with various functions, options, and offers to choose from. On the other hand, depending on our review platform will make it possible for you to simplify the necessary steps by displaying all major apps in one place.

For instance, you can match Zendesk and Sharpen for their features and overall scores, in this case, 9.7 and 7.4, respectively. Similarly, you can check which product has superior general user satisfaction rating: 98% (Zendesk) and N/A% (Sharpen) to learn which product is the better option for your business. Don’t simply pick the service with the cheapest price, but the solution that offers the best value.

Users who don't have much time or would like to get a Customer Support Software advice from our experts may want to examine these top choices for this year: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Pricing Info

Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • Purpose-built by our internal development team
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Single sign-on (SSO) supported
  • HIPPA Compliant & PCI DSS Compliant
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center training center
  • System administrator and supervisor training
  • Well-defined onboarding process
  • Dedicated Customer Success Manager through the life of contract
  • Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
  • Analytics & Insights
  • Omnichannel Capabilities
  • Whisper, Listen, Barge-In
  • ACD
  • Sharpen Logic (IVR/IVA)
  • Sharpen University (WFO/QA)
  • Post-interaction surveys
  • Sharpen Tables: Custom Data Models
  • Sharpen Actions (Automated Robotic Processes)
  • Sharpen Cadence (Outbound Campaign Manager)
  • Workforce management
  • Domestic local minutes, inbound, and outbound
  • Domestic long-distance minutes, inbound, and outbound
  • Port or provision phone numbers
  • Third-party integrations supported
  • Inbound/Outbound calling
  • Webphone supported

 

Unified communications app for everyone in the company – $25 per user/per month

  • Multi-tenant microservices
  • 14 global data regions in 40+ global data centers
  • Active/active and real-time replication
  • Continuous feature release with no downtime
  • AES 256-bit encryption of data at rest and in transit
  • 100% open REST API platform
  • .CX — object-oriented programming language
  • Automatic lowest latency routing
  • IP phone supported
  • Webphone supported
  • Single sign-on (SSO) supported
  • HIPAA compliant
  • PCI DSS compliant tools
  • GDPR compliance
  • USA federal, state, and local telemarketing regulations
  • TCPA & DNC Compliant
  • 100% web-based
  • Advanced security and policy management
  • Instant global phone number provisioning
  • Latency monitoring tools
  • Simple configuration of features
  • Cloud-native IP PBX
  • Web-based developer portal for API’s
  • Advanced API log viewer
  • Webhook log viewer
  • Online documentation with code examples
  • Embedded API console
  • 24/7/365 US-based support
  • Enterprise service level agreements
  • Submit and manage cases online
  • Detailed release and feature notes
  • Subscribe to release alerts
  • Knowledge base and online resource center
  • Dedicated Customer Success Manager through the life of contract
  • System administrator and supervisor training
  • Well-defined onboarding process

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OnPeak, SmartIT, DHCU Community Credit Union

Integrations

Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.

Company Email

sales@sharpencx.com

Contact No.

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA

It may not always be sufficient to just compare Zendesk and Sharpen against each other. Although specific functionalities, pricing plans and user comments are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by each service. In many cases a less popular product may turn out to be an excellent choice that was distinguished with industry awards such as our Great User Experience Award which shows that despite lesser market popularity it’s a worthy rival to the apps that dominate the market.

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