Compare Mila vs. ZendeskBuying the perfect Customer Support Software for your organization is crucial to increasing your company’s productivity. In our platform, you can easily assess different solutions to see which one is the most suitable software for your requirements. Here you can match Zendesk vs. Mila and check their overall scores (9.4 vs. 8.0, respectively) and user satisfaction rating (94% vs. 97%, respectively). It's also possible to browse the details of rates, terms and conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. In practice, choose the software that lets you to add/remove features and pricing to match your sales growth or lack of it. We did our best to prepare reviews of all popular Customer Support Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Free | Monthly payment | Annual Subscription|
Mila is a networking system that allows users to organize their contact lists, and sync them into any marketing, sales, or CRM program.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
| Singel 542|
1017 AZ Amsterdam
| 989 Market Street Suite 300|
San Francisco, CA 94103
|English||English, Dutch, Polish, Turkish, Swedish|
|Learn more about Mila pricing||Learn more about Zendesk pricing|
Mila offers several SMB and enterprise pricing plans adjusted to the different number of contacts you wish to include. A free trial is also available.
Give the details a look, and select your plan:
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|The Things Network, UPRISE festival||Vodafone, GILT, Shopify, Groupon, Gov. UK|
Mila integrates with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|Types of Support|
Types of Support
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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Almost as crucial as features and user support quality are pricing options made available by Zendesk and Mila. Even though pricing should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your company expands. Be sure that you don’t opt for packages that have extra features that you won’t use and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with Zendesk and Mila.