Compare Mila vs. Zendesk

Buying the perfect Customer Support Software for your organization is crucial to increasing your company’s productivity. In our platform, you can easily assess different solutions to see which one is the most suitable software for your requirements. Here you can match Zendesk vs. Mila and check their overall scores (9.4 vs. 8.0, respectively) and user satisfaction rating (94% vs. 97%, respectively). It's also possible to browse the details of rates, terms and conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. In practice, choose the software that lets you to add/remove features and pricing to match your sales growth or lack of it. Right now, the most significant solutions in our Customer Support Software category are: Samanage, Freshdesk, Zendesk.
Product

Mila

VS

Zendesk

VS

Mila screenshot Zendesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Price

Price

€4,99

$5

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Free | Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Mila is a networking system that allows users to organize their contact lists, and sync them into any marketing, sales, or CRM program.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Easy Links
Vendor's Address

Vendor's Address

Singel 542
1017 AZ Amsterdam
Netherlands
989 Market Street Suite 300
San Francisco, CA 94103
USA
Contact Email

Contact Email

support@zendesk.com
Available Features

Available Features

Mila FEATURES

  • Google Sing In
  • Inbox Auto-Scan
  • Automated syncing
  • Contact Tracking
  • Contact Info Modification
  • Sorting Contacts to Lists

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Pricing Page

Pricing Page

Learn more about Mila pricing Learn more about Zendesk pricing
Pricing Info

Pricing Info

Mila offers several SMB and enterprise pricing plans adjusted to the different number of contacts you wish to include. A free trial is also available.

Give the details a look, and select your plan:

  • Over 300 contacts managed = € 4,99
  • Over 1000 contacts managed = € 7,50
  • Over 2.000 contacts managed = € 10
  • Over 3.000 contacts managed = € 15
  • Over 4.000 contacts managed = € 20
  • Over 5.000 contacts managed or more = € 25

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Popular Customers

Popular Customers

The Things Network, UPRISE festival Vodafone, GILT, Shopify, Groupon, Gov. UK
Integrations

Integrations

Mila integrates with the following business systems and applications:

  • Pipedrive
  • MailChimp
  • Eventbrite
  • Highrise
  • Gmail
  • Zapier
  • Facebook
  • Twitter
  • LinkedIn

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Types of Support

Types of Support

Phone
Phone Live Support
Ticket Training
Phone Number

Phone Number

+31 (0)20-261-47-39 +1-888-670-4887
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as features and user support quality are pricing options made available by Zendesk and Mila. Even though pricing should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your company expands. Be sure that you don’t opt for packages that have extra features that you won’t use and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also check out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with Zendesk and Mila.