|Monthly payment||Free | Monthly payment | Annual Subscription|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
| 989 Market Street Suite 300|
San Francisco, CA 94103
|English||English, Dutch, Polish, Turkish, Swedish|
|Trello, GrubHub, Basecamp, Treehouse||Vodafone, GILT, Shopify, Groupon, Gov. UK|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Help Scout supports integrations with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Learn more about Help Scout pricing||Learn more about Zendesk pricing|
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Both Zendesk and Help Scout were tested by a group of reliable B2B experts who conducted a thorough analysis of all crucial aspects of every software. Their final score was prepared by means of unique SmartScore model which gives a separate partial score to every factor including: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only thing essential to a company so we do our best to pay attention to all sides of a software prior to coming up with its final score.