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Compare Geckoboard vs. Zendesk

When you need a competent CRM Software product for your business you should invest time and examine various solutions. It doesn’t have to be challenging, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can find Zendesk’s overall score of 9.7 and compare it against Geckoboard’s score of 8.2; or Zendesk’s user satisfaction level at 98% versus Geckoboard’s 100% satisfaction score. The comparison will help you spot the pros and cons of each service, and choose which fits you requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better option. Users who don't have much time or want a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.
Software

Geckoboard

VS

Zendesk

VS

Geckoboard screenshot Zendesk screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Cost

Cost

$49

$5

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Geckoboard is a tool for aggregating, visualizing and sharing the important data that drives your business.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Easy Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

BBC, Dow Jones, DigitalOcean, Lyst Vodafone, GILT, Shopify, Groupon, Gov. UK
Email Address

Email Address

help@geckoboard.com support@zendesk.com
Pricing Plans

Pricing Plans

Geckoboard offers four different pricing plans. The prices below do not include VAT. You can save 20% on annual plans.

Solo: $49/month ($468/year, save 20%)

  • 2 dashboards
  • 1 user

Team: $95/month ($912/year)

  • 5 dashboards
  • 3 users
  • Custom CSS

Multi-team: $179/month ($1716/year)

  • 10 dashboards
  • 6 users
  • Custom CSS

Company: $399/month ($3828/year)

  • 25 dashboards
  • 15 users
  • Custom CSS

All plans include dashboard sharing, loops, IP restriction, light and dark themes and customer support.

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Pricing Page

Pricing Page

Learn more about Geckoboard pricing Learn more about Zendesk pricing
List of Features

List of Features

Geckoboard FEATURES

  • TV dashboard creation
  • Metrics visualization
  • Simple screen management
  • Dashboard customization
  • Multiple dashboard displays
  • Collaboration
  • Secure link sharing
  • Chrome extension
  • IP restriction to specific devices

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Vendor's Address

Vendor's Address

310, Curtain House, 134-146 Curtain Road, London EC2A 3AR, United Kingdom 989 Market Street Suite 300
San Francisco, CA 94103
USA
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Available Support

Available Support

Ticket Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-888-670-4887
Available Integrations

Available Integrations

  • AirBrake
  • Amazon Cloudwatch
  • appFigures
  • Basecamp
  • Bitly
  • Buffer
  • Campaign Monitor
  • Chargify
  • Chartbeat
  • Clicky
  • Delighted
  • Facebook
  • Facebook Ads
  • Flurry
  • FreshBooks
  • Get Satisfaction
  • GitHub
  • GoSquared
  • Google Adsense
  • Google Adwords
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Google+
  • Graphite
  • Heroku Data Clips
  • Highrise
  • HubSpot
  • Instagram
  • Intercom
  • JIRA
  • Jenkins
  • Keen IO
  • Klout
  • LinkedIn
  • MailChimp
  • Mandrill
  • Mention
  • Mixpanel
  • New Relic
  • PagerDuty
  • Paypal
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Positionly
  • RSS/Atom Feed
  • Recurly
  • Salesforce
  • SendGrid
  • Server Density
  • Shopify
  • StatusCake
  • TeamCity
  • Trello
  • Tumblr
  • Twilio
  • Twitter
  • Uservoice
  • Vimeo
  • Xero
  • YouTube
  • Zendesk

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you compare various CRM Software solutions you shouldn’t simply look at their list of features and offered pricing packages. Consider that the solution should be adjusted to your work processes and business so the more flexible their offer the better. Explore which systems are supported by Zendesk and Geckoboard and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this may be a deal breaker for many companies.