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Compare DeskMoz vs. Zendesk

Getting the perfect CRM Software for your organization is essential to growing your company’s effectiveness. In our platform, it is simple to review various solutions to see which one is the most suitable software for your needs. Here you can match Zendesk vs. DeskMoz and look at their overall scores (9.7 vs. 8.0, respectively) and user satisfaction rating (98% vs. 100%, respectively). Additionally, you can browse the specifics of costs, conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. In practice, choose the software which helps you to scale the features and price terms to match your company growth or lack of it. Our experts made sure to review all popular Customer Support Software products offered out there, but among them these three deserved our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.
Product

DeskMoz

VS

Zendesk

VS

DeskMoz screenshot Zendesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$199

$5

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

DeskMoz provides 24x7 (350+ days) Live Chat Operators for your Website for Lead Generation & Live Chat Support.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Useful Links
Contact Phone

Contact Phone

+91 (0) 141 403 2353 +1-888-670-4887
Email Address

Email Address

sales@deskmoz.com support@zendesk.com
List of Features

List of Features

DeskMoz FEATURES

  • Full Website Study
  • Custom Trained Agents
  • Free Live Chat Software
  • Zapier Integration
  • Carry Forward Unused Chats
  • Real-time Chat Transcripts
  • Leads Forwarding by Email & SMS
  • White Label Widget
  • Advanced Customization

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Supported Integrations

Supported Integrations

With the Zapier integration by DeskMoz, you can get all your DeskMoz data real-time copied to over 1,000 platforms, apps, and CRMs.

  • Slack
  • MailChimp
  • Google Sheets
  • Trello
  • Gmail
  • Asana
  • Facebook
  • and more.

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Pricing Info

Pricing Info

Deskmoz offers fives product options to suit various needs and budgets. Contact them today to know more about their enterprise pricing information.

Economy – $199/month

  • Up to 50 Chats
  • Single Website
  • 20 FAQs
  • 24×7 (350+ days) Chat Agents
  • Free Live Chat Software
  • Zapier Integration
  • Free Setup
  • Carry Forward Unused Chats
  • Real-time Chat Transcripts
  • Leads Forwarding by Email & SMS
  • White Label Widget
  • Advanced Customization

Standard – $399/month

  • All Economy features
  • Up to 200 Chats
  • Unlimited FAQs
  • Full Website Study
  • Custom Trained Agents

Professional – $699/month

  • All Standard features
  • Up to 500 Chats
  • Multiple Websites (Up to 3)

Premium – $999/month

  • All Professional features
  • Up to 1000 Chats
  • Multiple Websites (Up to 5)

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Pricing Details

Pricing Details

Learn more about DeskMoz pricing Learn more about Zendesk pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

EvaChic.com, PetVu.ca Vodafone, GILT, Shopify, Groupon, Gov. UK
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

DeskMoz
609, 610 Mansarovar Plaza, Mansarovar
Jaipur 302019
India
989 Market Street Suite 300
San Francisco, CA 94103
USA
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Zendesk and DeskMoz against one another. While useful functionalities, pricing and customer reviews are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards won by each app. Frequently a less popular solution may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that regardless of lesser market presence it’s a significant contender to the solutions that rule the market.