Compare Zendesk vs ConnectWise Control

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

• Email & social channels
• Basic help center
• Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

• All Essential features, plus:
• Business rules
• Performance Dashboards
• Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

• All Team features, plus:
• Multilingual content
• CSAT surveys
• Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

• All Professional features, plus:
• Custom agent roles
• Multibrand support
• Multiple ticket forms
• Launch Success Program
• Satisfaction Prediction

Elite – $199/agent per month (billed annually)

• All Enterprise features, plus:
• Unlimited light agents
• 99.9% uptime SLA
• 1 hour service level objective
• Advanced encryption & security
• Data center location

Zendesk Chat

Lite – Free

• 1 concurrent chat
• Chat rating
• 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

• All Lite features, plus:
• Unlimited chats
• 2 triggers
• 2 departments
• Zendesk Message
• Widget customization
• Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

• All Team features, plus:
• Unlimited triggers
• Unlimited departments
• Operating hours
• Chat and agent reports
• Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

• All Professional features, plus:
• Widget unbranding
• Real-time monitor
• Roles and permissions
• Skills-based routing
• Web SDK
• 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

• Limit of 1 phone number
• Automatic ticket creation
• Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

• All Lite features, plus:
• Multiple phone numbers
• Warm transfer
• Business hours
• Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

• All Team features, plus:
• IVR phone trees
• Call monitoring & barging
• Callback from queue
• Real-time analytics
• Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

• All Professional features, plus:
• Launch Success Program
• Monthly Diagnostics
• Talk Usage 99.95% SLA
• Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

• Access to telephony integrations & CTI toolkit for:
• Embedded softphone
• Caller ID & history
• Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

• Included with Zendesk Support
• Knowledge base
• Support request form
• Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

• All Lite features, plus:
• Custom themes
• Multilingual content
• Agent knowledge base
• Community forums
• Customer requests portal
• Performance dashboards
• Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

• All Professional features, plus
• Team Publishing
• Content Cues
• Multiple help centers
• Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

• Automated replies to customers using knowledge base content

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

• 1 Session per Tech
• 3 Access Agents
• Remote Support

ONE – $19/month (billed annually)

• All features from the free plan
• 1 Session per Tech
• 10 Access Agents
• Remote Meetings
• Branding and Customization
• File Transfer
• Remote Printing
• Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

• All features from ONE
• Up to 3 Sessions Per Tech
• Unlimited Access Agents
• Mobile Technician Support
• Expanded Chat Options
• Remote Command Line
• Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

• All features from STANDARD
• Up to 10 Sessions Per Tech
• Video Auditing

A free trial is available for all plans.