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Compare BlackBeltHelp AI vs. Zendesk

There are many Help Desk Software products in the market right now. The best way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can review Zendesk and BlackBeltHelp AI for their overall score (9.7 vs. 8.0, respectively) or their user satisfaction rating (98% vs. N/A%, respectively). You can even review their functions and pricing stipulations along with other helpful details below. When matching products make sure you analyze their similar features and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to check non-core features like security, backup, intuitiveness, and customer service. In case you you want to quickly locate the top Customer Support Software according to our review team we advise you take a look at one of these services: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.
Software

BlackBeltHelp AI

VS

Zendesk

VS

BlackBeltHelp AI screenshot Zendesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A ?

Client Satisfaction

98% ?

Price

Price

By quote

$5

Pricing Model

Pricing Model

Quote-based Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

A help desk support solution that caters to higher education institutions, designed to automate more than 50% of IT Help Desk Support processes, streamlining the delivery of support and services to students, faculty, and staff.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
Quick Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Customers

Prominent Customers

Collin College, University of South Dakota, Colorado Community College System Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Integrations

Available Integrations

BlackBeltHelp Artificial Intelligence integrates with the following business systems and applications:

  • Salesforce
  • inContact
  • Twilio

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM
Features

Features

BlackBeltHelp AI FEATURES

  • Ticket Support
  • Chat Support
  • Email Support
  • SMS Support
  • Third Party Integrations
  • Handle Multiple Users
  • Automated and Personalized Responses
  • Real-Time Interactions with Chat Bot

Zendesk FEATURES

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Contact Address

Contact Address

BlackBeltHelp
125 South Clark Street
17th Floor Chicago, IL 60603
USA
989 Market Street Suite 300
San Francisco, CA 94103
USA
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Pricing Info

Pricing Info

Contact BlackBeltHelp for enterprise pricing information and other product details on BlackBeltHelp Artifical Intelligence. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content
Pricing Details

Pricing Details

Learn more about BlackBeltHelp AI pricing Learn more about Zendesk pricing
Contact No.

Contact No.

+1 844-255-2358 +1-888-670-4887
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

info@blackbelthelp.com support@zendesk.com
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When you select a software that you believe will work best for your business you shouldn’t only focus on what experts have to say about it. Very often individual experience with the solution may be different, depending on your own preferences and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate overview of how actual users of Zendesk and BlackBeltHelp AI estimate their contact with the solution. Our algorithm is built around detailed analysis of product appearances on other sites, social networks and blogs, so you will get a full and credible overview of what other customers think about each service. In this example Zendesk has a total satisfaction rating at 98% while for BlackBeltHelp AI N/A% of people say they had an enjoyable experience with it.