Today’s firms require the most effective CRM Software product to continue to be competitive. On this page we help you with choosing the best tool, by allowing you to assess Zendesk and Act! down to the very details of their individual features. You may also make use of our overall scoring values, which rate the software general quality and performance. Zendesk got a 9.7 score, while Act! has a score of 8.7. Likewise, it is possible to compare their general user satisfaction rating: 98% (Zendesk) against 100% (Act!). Keep in mind to select the software that best answers your most urgent priorities, not the application with the higher number of features. In the event you have to quickly find the optimal Customer Support Software according to our experts we advise you check out one of these products: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.
Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:
Act! Essentials – $10/user/month
Web and mobile capability
Act! Premium – $25/user/month (billed annually)
Access: Self-Hosted, Online, Offline, and Mobile
Activity tracking & alerts
Act! Companion mobile app
Act! e-marketing (unlimited sends to 500 contacts per month)
In case you are still having second thoughts about which service will be best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are usually a way to see how popular a given app is and how big is its online presence. For example Zendesk Twitter profile has currently 75146 followers. At the same time Act! Twitter is followed by 3906 people.
If you need more information about Zendesk or you simply have a question let us know what you need and we’ll forward your request directly to the vendor.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.