Pricing: Starting from
$19
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Multi-brand support with linked accounts
Unlimited, free “light agents” (Enterprise plan only)
Group rules and macros
Screencasting
Public and private forums
Full CSS rebranding
Multi locale (timezone and languages)
Export ticket views to CSV
SSO with Twitter, Facebook, Google and SAML
REST API
Pre-built: Salesforce, SugarCRM
Pricing Info
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only – Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance
Suite Growth – $79/agent/month (billed annually)
All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
Talk to Sales for further details
Integrations
Integrations
Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company's Address
989 Market Street Suite 300
Popular Zendesk Alternatives
Pricing: Starting from
$19
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Basic Ticketing
Self Service Portal
Knowledge Base
Intelligent Automation Tools
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Contract Management
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Portal Customization
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Announcements
Satisfaction Surveys
Incident Management
Problem Management
Change Management
Release Management
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here .
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
1,000 orchestration transactions per month per account
Incident management
Knowledge base
Self-service portal
SLA management
Workflow automator
Orchestration
Access controls starter
Analytics starter
Multiple portal languages
Custom SSL
Marketplace apps
Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
2,000 orchestration transactions per month per account
Service catalog
Asset management (100 free assets)
Purchase order management
Employee onboarding
Portal customization
MSP mode
Multiple SLAs
Business rules
Approval workflows
Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
5,000 orchestration transactions per month per account
Problem management
Change management
Release management
Project management
Software license management
Contract management
Alert management
Analytics pro
Access controls pro
Team dashboards
IP range restrictions
Enterprise – By quote
20,000 orchestration transactions per month per account
Sandbox
Audit logs
HIPAA Compliance
Dedicated customer success manager
Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
Freddy Agent Assist (Beta)
Integrations
Native Integrations
Facebook
Twitter
Salesforce
Sugar CRM
Capsule
FreshBooks
Atlassian Jira
Harvest
Google Apps
Google Calendar
Google Analytics
Google Contacts
Gmail Gadgets
Google Hangouts
Google Drive
LogMeIn Rescue
HelpOnClick
iContact
Zoho CRM
Snap Engage
Nimble
Shopify
FetchFlow
Knowlarity
MailChimp
Campaign Monitor
Highrise
Olark
Constant Contact
WorkFlowMax
SurveyMonkey
Dropbox
Screenr
PivotalTracker
Zapier
Batchbook
Amazon Web Services
Bomgar
Box
Third party Integrations
Userlike
Magento
Woo Themes
OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company's Address
311 California St.
Popular Freshservice Alternatives
Pricing: Starting from
$18
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Ticketing
Customer feedback
Knowledge base
Live chat
Conversational bots
Conversations dashboard
Team email
Automation & routing
Reporting
Contact management
Contact & company insights
Company records
Email scheduling
Email tracking & notifications
Email templates
Email sequences
Documents
Calling
Meeting scheduling
Canned snippets
Integration
Phone & email support
Pricing Info
Free – $0
Contact management
Ticketing
Live chat
Team email
Tickets closed reports
Reporting dashboard
Shared inbox
Starter – $18/month (billed annually)
All Free features, plus:
HubSpot branding removed
Conversation routing
Email sequences
Professional – $450/month (billed annually)
All Starter features, plus:
Phone support
Customer feedback
Knowledge base
Customer service Automation
Multiple ticket pipelines
Teams
1:1 video creating and hosting
Salesforce integration
Multiple currencies
Custom reporting
Enterprise – $1,200/month (billed annually)
All Professional features, plus:
Playbooks
Calculated properties
Single sign-on
Goals
Integrations
Gmail
Google Calendar
Hubspot for WordPress
Outlook
Zapier
Outlook Calendar
Facebook Ads
Google Ads
Zoom
LinkedIn Sales Navigator
Slack
LinkedIn Ads
Facebook Messenger
Google Contacts
Mailchimp
LinkedIn
Facebook
Google Search Console
Calendly
Google Meet
Twitter
Microsoft Teams
Instagram
Typeform
Outlook Contacts
Google Sheets
Canva
Make
Databox
PandaDoc
Eventbrite
Salesforce
Gravity Forms
Shopify
SurveyMonkey
WooCommerce by MakeWebBetter
Aircall
Jotform
Stripe Data Sync
monday.com
CRM Perks by Wordpress Plugins
Asana
Supermetrics
Hotjar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
Company's Address
25 First Street, 2nd FloorCambridge, MA 02141United States
Popular HubSpot Service Hub Alternatives
Page last modified
2025-09-21
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