ServiceNow Knowledge Management
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Knowledge base portal and community forums
- Ease help center creation
- Structured content
- Control access
- API access for customization
- Customer portal
- Answer bot for customers and agents
- Custom themes
- Knowledge flagging and creation
- Built-in resource
- Instant customer context
- Article recommendation
- Content History
- Publishing permissions
- Content Cues
- Content Management
- Dynamic content for translations
- SEO ready
- Article import
- Lists and labels
- Integration with Google Analytics
- Intel gathering
- Answer bot productivity tracking
- Knowledge capture dashboard
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Integrations
Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
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Pricing:
Starting from $5
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Over 15 customizable templates for pages
- Videos, images, and GIFs for pages
- In-line and page comments
- Categories
- Structured page trees
- Search feature
- Joint editing
- @mentions for team members
- Organization-wide controls
- Streamlined user login
- Disaster recovery
- Comprehensive data backups
- Data redundancy
- Site governance capabilities
- Unlimited cloud storage
- Advanced admin permissions
- Data encryption
- GDPR compliance and Privacy Shield
- Self-managed solutions
- Disaster recovery
- Read-only mode for users
- Intelligent load distribution
- Dedicated support team
Pricing Info
Confluence is available at a wide variety of pricing plans.
Cloud Plans
Free
- Up to 10 users
- Unlimited spaces and pages
- Macros
- Structured page tree
- Page versioning
- Best practice template library
- Apps and integrations
- 2 GB file storage
- Community support
Standard – $5/user/month
- Up to 5,000 users
- All Free features
- Page and space permissions
- Anonymous access
- Audit logs
- 250 GB file storage
- 9–5 Standard support
Premium – $10/user/month
- Up to 5,000 users
- All Standard features
- Admin key
- Analytics
- Inspect permissions
- Copy space permissions
- 99.9% uptime SLA
- Unlimited storage
- 24/7 Premium support
Self-managed Plans
Server – $10 for 10 users (one-time payment)
- Complete control of your environment
- Single server deployment
- Perpetual license + free year of maintenance
Data Center – $15,000/year for 500 users
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
- JIRA
- Brikit Theme Press
- SharePoint Connector
- Ad hoc workflows
- Ink File Picker
- Balsamiq
- Gliffy
- draw.io
- Refined
- Google Drive
- Google Docs
- Comala
- Cenote Locpoint
- Trello
- OneDrive
- Office 365
- Navitabs
- PocketQuery
- GoEdit
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
Company Email
Contact No.
Company's Address
Level 6, 341 George St
Sydney, NSW 2000,
Australia
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Pricing:
By quote
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Service Portal Integration
- Contextual Search
- External Content Search
- Customized Search
- Solution-Based Knowledge Creation
- Knowledge Articles Subscriptions
- Article Versioning
- Word Document Import
- Configurable Workflows
- Analytics & Dashboards
- Guided Setup
Pricing Info
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Atomic Software, TransAlta, GE Digital
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Company Email
Contact No.
Company's Address
ServiceNow
2225 Lawson Lane
Santa Clara, CA 95054
USA
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