Zendesk & Freshdesk & Hiver 2025 Comparison

Zendesk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Zendesk

List of Features

Help desk automation
Agent collaboration
SLA management
Mobile apps
Ticket fields and request forms
Real-time updates
Macros
Customer views
Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Multi-brand support with linked accounts
Unlimited, free “light agents” (Enterprise plan only)
Group rules and macros
Screencasting
Public and private forums
Full CSS rebranding
Multi-locale (timezone and languages)
Export ticket views to CSV
SSO with Twitter, Facebook, Google and SAML
REST API
Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Foundational Support Only –Starting at $19/month

Plans for Everyone

Suite Team – $49/agent/month (billed annually)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance

Suite Growth –$79/agent/month (billed annually)

All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard

Suite Professional – $99/agent/month (billed annually)

All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Plans for Enterprises

Suite Enterprise – $150/agent/month (billed annually)

All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY

Additional enterprise-ready plans – from $215/agent/month (billed annually)

Talk to Sales for further details

Learn more about Zendesk pricing

Integrations

Zendesk

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

+1-888-670-4887

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Popular Zendesk Alternatives

Product Name

Score

Zendesk Best Competitors for 2025 9.5

Zendesk Best Competitors for 2025 9.0

Zendesk Best Competitors for 2025 8.8

Zendesk Best Competitors for 2025 8.0

Freshdesk

vs

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.8

User Satisfaction

100%

Pricing:

Starting from $15

Freshdesk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Freshdesk

List of Features

Ticket Management and Monitoring
Team Inbox
SLA Management
Agent Collision Detection
Custom Ticket Creation
Repeated Action Automation
Pre-formatted Response Generation
Team Huddle
Shared Ownership
Linked Tickets
Ticket Splitting
Multichannel Support
Ticket Dispatch
Intelligent Ticket Management
Time-triggered Automation
Event-triggered Automation
Real-time Email Notification
Immediate Solutions Provider
Email to Knowledge Base Content
Feedback Mechanism
Knowledge Base Monitoring
Moderation Creation and Management
Forum topic to ticket conversion
Helpdesk and customer satisfaction reports
Real-time customer analytics
Customized Reports
Portal Design and Customization
Agent Management and Delegation
Custom Ticketing, URL, and apps
Customer Segmentation
Custom SSL Certificates
IP and Network Restrictions
Identity and Access Management

Freshdesk

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Free

2 Agents
Email Ticketing
Ticket Trend Report
Social Ticketing
Knowledge Base
Ticket Dispatch
Team Collaboration
Call-to-ticket conversion

Growth

– $18/agent/month or $15/agent/month/annual billing

All Free Features
Automation Capabilities
In-depth Helpdesk
Chats and Calls Management
Marketplace Apps
SLA Management
Business Hours

Pro

– $59/agent/month or $49/agent/month/annual billing

All Growth Features
Automatic Ticket Assignment
In-app Chat Campaigns
Answer Bot
Portal Customization
Custom Roles
Enterprise Reporting
Multiple SLAs and Timezones
Smart Call Escalations
Call Barging and Monitoring

Enterprise

– $95/agent/month or $79/agent/month/annual billing

All Pro Features
5000 free bot sessions per month
Skill-based Ticket Assignment
IP Whitelisting
Extendable API Rate Limit
Sandbox
Phone Calls Holiday Routing
HIPAA Compliance
Co-browsing
Multilingual Chat FAQs

Learn more about Freshdesk pricing

Freshdesk

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
Dropbox
HelpOnClick
Snap Engage
iContact
Zoho CRM
Freshchat
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Microsoft Teams
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

+1 (866) 832-3090

Company's Address

311 California Street
San Francisco, CA 94104
USA

Popular Freshdesk Alternatives

Product Name

Score

Freshdesk Best Competitors for 2025 9.0

Freshdesk Best Competitors for 2025 8.3

Freshdesk Best Competitors for 2025 8.0

Freshdesk Best Competitors for 2025 7.5

Hiver

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

SmartScore™

8.8

User Satisfaction

96%

Pricing:

Starting from $12

Hiver

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Hiver

List of Features

Shared inboxes
Email delegation
Automated assignment
@mentions
Email tags
Collision alerts
Shared drafts
Activity timeline
Email templates
Email notes
Workload distribution
Views
Customer service workflow automation
Customer satisfaction survey
SLA and business hours
Query assignment and tracking
Analytics and custom reports
Roles and permissions

Hiver

Pricing Info

Available pricing plans: LITE – $15/user/month (billed annually)

LITE

Email management tooltip
2 Shared inboxes with Email, Voice, WhatsApp channels
Live Chat tooltip
Knowledge Base
Team collaboration tooltip
Round-robin auto-assignment
1 SLA policy and violation reminder
Conversation reports
Asana, Jira, Slack, QuickBooks app integrations
iOS & Android mobile apps
Onboarding and 24X7 support

PRO – $49/user/month (billed annually)

Everything in LITE
5 Shared inboxes with email
Chatbots
Round-robin assignment with assignment limits
CSAT Survey
Analytics tooltip
No limits on SLA policy and violation reminder
SLA reports and business hours
Harvey AI Bot tooltip
Hiver APIs
Salesforce and Zapier app integration

ELITE – $79/user/month (billed annually)

Everything in Pro
Unlimited shared inboxes with email
Skill-based auto-assignment
HIPAA compliance
Okta app integration
Dedicated success manager
Call-back support
Uptime SLA
Quarterly team training
Custom build hours

Custom Quote – for users with more than 50 seats

Learn more about Hiver pricing

Hiver

Integrations

Hiver connects natively with the following widely used apps, among others:

Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Upwork, Harvard University, Course Hero

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.

Company Email

support@hiverhq.com

Contact No.

+1 650-288-6769

Company's Address

Suite 203, 2880 Zanker Rd,
San Jose 95134
USA

Popular Hiver Alternatives

Product Name

Score

Hiver Best Competitors for 2025 9.4

Hiver Best Competitors for 2025 8.0

Hiver Best Competitors for 2025 7.8

Hiver Best Competitors for 2025 7.2

Compare Zendesk vs Freshdesk vs Hiver

Freshdesk

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Zendesk Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Freshdesk Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Hiver Alternatives

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