Zendesk & Freshdesk Omni & Salesforce Service Cloud 2025 Comparison

Zendesk

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Zendesk

List of Features

Seamless omnichannel integration
Ticket forms
Multi-brand and multilingual support
Service level agreement views
Custom and conditional ticket fields
Agent productivity tools (guided mode, business rules, etc.)
Contextual workspaces
Public/Private apps and integrations
Personal views and macros
CSAT ratings
Satisfaction prediction
Net promoter score survey
Performance dashboard
Customer reports
Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Multi-brand support with linked accounts
Unlimited, free “light agents” (Enterprise plan only)
Group rules and macros
Screencasting
Public and private forums
Full CSS rebranding
Multi locale (timezone and languages)
Export ticket views to CSV
SSO with Twitter, Facebook, Google and SAML
REST API
Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Foundational Support Only –Starting at $19/month

Plans for Everyone

Suite Team – $49/agent/month (billed annually)

Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance

Suite Growth –$79/agent/month (billed annually)

All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard

Suite Professional – $99/agent/month (billed annually)

All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Plans for Enterprises

Suite Enterprise – $150/agent/month (billed annually)

All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY

Additional enterprise-ready plans – from $215/agent/month (billed annually)

Talk to Sales for further details

Learn more about Zendesk pricing

Integrations

Zendesk

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

+1-888-670-4887

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Popular Zendesk Alternatives

Product Name

Score

Zendesk Best Alternatives for 2025 9.7

Zendesk Best Alternatives for 2025 9.0

Zendesk Best Alternatives for 2025 8.6

Zendesk Best Alternatives for 2025 8.0

Freshdesk Omni

vs

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.7

User Satisfaction

100%

Pricing:

Starting from $29

Freshdesk Omni

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Freshdesk Omni

List of Features

Below are Freshdesk Omni’s key features:

Freddy AI
Web widget
Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
Self-service customer portal
Multilingual knowledge base
Multilingual CSAT
Chatbots
Unified agent inbox
Conversation switch
Proactive support journeys and campaigns
Ticketing
Administrator capabilities
Contacts and accounts management
APIs
Curated and custom reports
Standard, custom, and real-time dashboard
Role-based access control
Single sign-on

Freshdesk Omni

Pricing Info

Freshdesk Omni is currently offered in the following pricing plans:

Growth – $29/agent/month if billed annually ($35 if billed monthly)

Web widget
Messaging channels
Email
Self-service customer portal
Knowledge base
Chatbots
Unified agent inbox
Proactive support journeys and campaigns
Agent collision detection
Custom agent status
Collaboration – Threads and tasks
Customizable contact, conversation and ticket properties
Customer 360
APIs
Curated and custom reports
Standard real-time dashboard
Role-based access
Single sign-on

Pro – $69/agent/month if billed annually ($79 if billed monthly)

Everything in Growth
Bring Your Own Channel (BYOc)
Bring Your Own Telephony (BYOT)
Multilingual knowledge base
Article versioning
Full portal customization
Community forums
Multilingual conversations
Ticket templates
Canned forms
Dynamic ticket fields
Advanced custom fields
User targeting
Multilingual CSAT
Business hours (global, multiple, group specific)
Assignment (Intelliassign, round robin, load balanced)
Multiple SLA policies
Parent-child ticketing
Dynamic email notifications
Multiple products
Collaborators
Custom objects
Custom real-time dashboards
Agent availability dashboard

Enterprise – $109/agent/month if billed annually ($125 if billed monthly)

Everything in Pro
Freddy AI
Self-service approval workflow
Flexible knowledge base hierarchy
Agent shifts
Out-of-office scheduler
Sandbox for ticketing
Audit logs
Skill-based assessment
Custom object analytics
JWT authentication
Allowed domains
IP whitelisting
HIPAA
PCI compliance

Learn more about Freshdesk Omni pricing

Freshdesk Omni

Integrations

Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:

Google Calendar
Google Analytics
Google Contacts
Slack
Microsoft Teams
MailChimp
Shopify
Freshsales
Freshsales Suite
Kanban Board
Atlassian Jira Plus
Office 365

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

BEL USA, NAVBLUE, JUPITER

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.

Company Email

sales@freshworks.com

Contact No.

+1 (855) 747 6767

Company's Address

Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA

Popular Freshdesk Omni Alternatives

Product Name

Score

Freshdesk Omni Best Alternatives for 2025 8.7

Freshdesk Omni Best Alternatives for 2025 8.0

Freshdesk Omni Best Alternatives for 2025 7.8

Salesforce Service Cloud

SmartScore™

9.6

User Satisfaction

97%

Pricing:

Starting from $25

Salesforce Service Cloud

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Salesforce Service Cloud

List of Features

Computer Telephony Integration (CTI)
Record types
Lead-contact account management
Files
Salesforce identity
Roles and permissions
Snap-ins for live agent chat
Social customer service pro
Knowledge
Work order management
Service console
Customer community
Chatter
Community starter
Email integration with Outlook
Advanced case management
Customer account portal
Custom page layouts
Standard success Plan
Asset management
Omni-channel supervisor
Field service dispatch
Service contracts and entitlements
Developer Sandbox
Unlimited online training
Activity feed
Developer Pro Sandbox
Topics and recommendations
Data and file storage
Order management
Omni-channel routing
Case auto-assignment
Service analytics app
Social customer service starter pack
Product tracking
Case milestone tracker
Unlimited custom applications
Google Apps integration
Custom profiles
AppExchange app integration
Offline access
Lightning App builder
Case escalation rules and queues
Web services API
Opportunity tracking
Workflow and approval automation
Web and email case capture
Task management
Customizable reports and dashboards
Case email auto-response
Advanced reporting features
Salesforce mobile app
Email templates

Salesforce Service Cloud

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Essentials – $25/user per month

Chatter
Salesforce mobile app
Files
Topics and recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 Service console app per org
Basic omni-channel routing
Omni-channel supervisor
Knowledge (read only)
Knowledge (read-write)
Computer Telephony Integration (CTI)
Phone
Social Customer Service
Live agent chat (limited functionality)
Next best action
Help center
Customizable reports and dashboards
Opportunity tracking
Task management, activity feed
Email integration with Outlook
Google Apps integration
Custom profiles and page layouts
Lightning App builder
AppExchange app integration
Email templates
Data and file storage per user
Limited Lightning flow automation

Professional – $75/user per month

All Essentials plan features except phone, live chat, and help center, plus:
Service orders
Service contracts and entitlements
Work order management
Asset management and product tracking
Unlimited custom applications
Developer Sandbox
2 Roles and permissions per org
3 Record types per object

Available add-ons:

Knowledge (read-write) – $75/user/month
Web services API – $25/user/month
Developer Pro Sandbox

Enterprise – $150/user per month

All Essentials and Professional plan features except phone, plus:
Service console apps
Advanced case management
Advanced reporting features
Offline access
Web services API
Lightning flow automation (unlimited)
Roles and permissions
Record types (per object)
Salesforce identity
Workflow approval

Available add-ons:

Knowledge (read-write) – $75/user/month
Chat (live agent) – $75/user/month
Developer Pro Sandbox
Full Sandbox

Unlimited – $300/user per month

All Enterprise plan features, plus:
Knowledge (read-write)
Chat (live agent)
Developer Pro Sandbox
1 Full Sandbox per org
24/7 Support and configuration services

Learn more about Salesforce Service Cloud pricing

Salesforce Service Cloud

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.

Company Email

info@salesforce.com

Contact No.

+1-800-667-6389

Company's Address

Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA

Popular Salesforce Service Cloud Alternatives

Product Name

Score

Salesforce Service Cloud Best Alternatives for 2025 8.9

Salesforce Service Cloud Best Alternatives for 2025 8.8

Salesforce Service Cloud Best Alternatives for 2025 8.1

Salesforce Service Cloud Best Alternatives for 2025 7.5

Compare Zendesk vs Freshdesk Omni vs Salesforce Service Cloud

Freshdesk Omni

SmartScore™

User Satisfaction

Pricing:

Pricing Model

Pricing Model

List of Features

List of Features

Pricing Info

Pricing Info

Integrations

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Zendesk Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Freshdesk Omni Alternatives

SmartScore™

User Satisfaction

Pricing:

Pricing Model

List of Features

Pricing Info

Integrations

Languages Supported

Prominent Clients

Available Devices

Company Size

Available Support

General Info

Company Email

Contact No.

Company's Address

Popular Salesforce Service Cloud Alternatives

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