Pricing: Starting from
$19
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Seamless omnichannel integration
Ticket forms
Multi-brand and multilingual support
Service level agreement views
Custom and conditional ticket fields
Agent productivity tools (guided mode, business rules, etc.)
Contextual workspaces
Public/Private apps and integrations
Personal views and macros
CSAT ratings
Satisfaction prediction
Net promoter score survey
Performance dashboard
Customer reports
Flexible ticket management with automated workflow
Multi-channel support: email, web, phone, chat, social media
Mobile support with native iPhone, iPad, and Android apps
Robust reporting and advanced analytics
Customer facing web interface that you can easily brand
Knowledge base portal and community forums included
Over 100 out-of-the-box integrations with 3rd party apps
Open API enabling seamless integration into your business
Multi-brand support with linked accounts
Unlimited, free “light agents” (Enterprise plan only)
Group rules and macros
Screencasting
Public and private forums
Full CSS rebranding
Multi locale (timezone and languages)
Export ticket views to CSV
SSO with Twitter, Facebook, Google and SAML
REST API
Pre-built: Salesforce, SugarCRM
Pricing Info
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only – Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center – SINGLE
Easy-to-set up automations & workflows
AI-powered automated answers – UP TO 50
Unified agent workspace
Routing based on agent status and capacity
Reporting and analytics – PREBUILT
Data and file storage – STANDARD
1,000+ apps and integrations – PREBUILT
Robust APIs – STANDARD RATE LIMIT
Online support from the Zendesk team
Onboarding and adoption guidance
Suite Growth – $79/agent/month (billed annually)
All Suite Team features, plus:
Multilingual content
CSAT surveys
Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
All Suite Growth features, plus:
Live agent activity dashboard – VIEWABLE
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
All the core elements needed for excellent customer support, plus
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Light access licenses – UP TO 1000
Live data and external dashboard sharing
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
Sandbox environment for change management
Robust APIs – ENTERPRISE RATE LIMIT
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
Talk to Sales for further details
Integrations
Integrations
Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company's Address
989 Market Street Suite 300
Popular Zendesk Alternatives
Pricing: Starting from
$29
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
Freddy AI
Web widget
Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
Self-service customer portal
Multilingual knowledge base
Multilingual CSAT
Chatbots
Unified agent inbox
Conversation switch
Proactive support journeys and campaigns
Ticketing
Administrator capabilities
Contacts and accounts management
APIs
Curated and custom reports
Standard, custom, and real-time dashboard
Role-based access control
Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
Web widget
Messaging channels
Email
Self-service customer portal
Knowledge base
Chatbots
Unified agent inbox
Proactive support journeys and campaigns
Agent collision detection
Custom agent status
Collaboration – Threads and tasks
Customizable contact, conversation and ticket properties
Customer 360
APIs
Curated and custom reports
Standard real-time dashboard
Role-based access
Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
Everything in Growth
Bring Your Own Channel (BYOc)
Bring Your Own Telephony (BYOT)
Multilingual knowledge base
Article versioning
Full portal customization
Community forums
Multilingual conversations
Ticket templates
Canned forms
Dynamic ticket fields
Advanced custom fields
User targeting
Multilingual CSAT
Business hours (global, multiple, group specific)
Assignment (Intelliassign, round robin, load balanced)
Multiple SLA policies
Parent-child ticketing
Dynamic email notifications
Multiple products
Collaborators
Custom objects
Custom real-time dashboards
Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
Everything in Pro
Freddy AI
Self-service approval workflow
Flexible knowledge base hierarchy
Agent shifts
Out-of-office scheduler
Sandbox for ticketing
Audit logs
Skill-based assessment
Custom object analytics
JWT authentication
Allowed domains
IP whitelisting
HIPAA
PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
Google Calendar
Google Analytics
Google Contacts
Slack
Microsoft Teams
MailChimp
Shopify
Freshsales
Freshsales Suite
Kanban Board
Atlassian Jira Plus
Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company's Address
Freshworks, Inc.
Popular Freshdesk Omni Alternatives
Pricing: Starting from
$19
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Basic Ticketing
Self Service Portal
Knowledge Base
Intelligent Automation Tools
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Contract Management
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Portal Customization
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Announcements
Satisfaction Surveys
Incident Management
Problem Management
Change Management
Release Management
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here .
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
1,000 orchestration transactions per month per account
Incident management
Knowledge base
Self-service portal
SLA management
Workflow automator
Orchestration
Access controls starter
Analytics starter
Multiple portal languages
Custom SSL
Marketplace apps
Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
2,000 orchestration transactions per month per account
Service catalog
Asset management (100 free assets)
Purchase order management
Employee onboarding
Portal customization
MSP mode
Multiple SLAs
Business rules
Approval workflows
Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
5,000 orchestration transactions per month per account
Problem management
Change management
Release management
Project management
Software license management
Contract management
Alert management
Analytics pro
Access controls pro
Team dashboards
IP range restrictions
Enterprise – By quote
20,000 orchestration transactions per month per account
Sandbox
Audit logs
HIPAA Compliance
Dedicated customer success manager
Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
Freddy Agent Assist (Beta)
Integrations
Native Integrations
Facebook
Twitter
Salesforce
Sugar CRM
Capsule
FreshBooks
Atlassian Jira
Harvest
Google Apps
Google Calendar
Google Analytics
Google Contacts
Gmail Gadgets
Google Hangouts
Google Drive
LogMeIn Rescue
HelpOnClick
iContact
Zoho CRM
Snap Engage
Nimble
Shopify
FetchFlow
Knowlarity
MailChimp
Campaign Monitor
Highrise
Olark
Constant Contact
WorkFlowMax
SurveyMonkey
Dropbox
Screenr
PivotalTracker
Zapier
Batchbook
Amazon Web Services
Bomgar
Box
Third party Integrations
Userlike
Magento
Woo Themes
OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company's Address
311 California St.
Popular Freshservice Alternatives
Page last modified
2025-09-27
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