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Compare Zadarma vs Sharpen

What is better Zadarma or Sharpen? Various firms want different types of Communications Software. To understand well which service fits your needs, think of assessing various solutions feature by feature along with their terms and costs. Similarly, you can get a quick idea of their overall performance and customer feedback by checking our smart scoring system.

The results are: Zadarma (8.5) vs. Sharpen (7.4) for all round quality and performance; Zadarma (94%) vs. Sharpen (97%) for user satisfaction rating. Examine their high and weak points and see which software is a more sensible choice for your company. One simple but effective tip is to write the strengths and weaknesses of both solutions side by side and check which app has more benefits.

We did our best to prepare reviews of all popular VoIP Software products offered out there, but among them these three deserved our special attention: RingCentral, 8×8 VoIP Phone Service, Slack.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Voice Menu
  • Conditional & Unconditional Call Forwarding
  • Call Pick-up & Call Transfer
  • Auto-response Setup
  • Call Recording
  • External Phone Line Connection
  • Call Statistics
  • Voicemail System
  • Automated Fax Receiving
  • Scheduled Answering Machine
  • Caller-based Auto-attendant
  • Call Waiting
  • Music Options for Call Waiting
  • Dialing Prefix Settings
  • Callback Widget

Pricing Info

Zadarma offers three phone system bundles, two of which have minimal enterprise pricing per month while the other is a free software though calls come at a per minute cost. The packages’ inclusions are outlined below to help you better decide the best for your company.

Standard – Free

  • Unlimited Calls to US & Canada
  • Calls to 20 Countries from $0.02/minute
  • Phone Numbers at $2.00
  • 4 Concurrent Calls
  • 30 Maximum Users & Devices
  • 3 Extensions with Voice Recording
  • 200 MB Storage for Call Recordings
  • 3 Voice Menus within PBX
  • Per Second Billing of Outgoing Calls
  • Free Numbers Porting/Connection
  • 1 Incoming Channel on External Phone Number
  • API
  • Free CRM Integration
  • Free Callback Widget
  • 24/7 Customer Support

Office – $44.00/month or $39.00/month/annual billing

  • All Standard Features
  • 500 Free Calls to 20 Countries
  • 4 Virtual Phone Numbers
  • 1 Toll-free Number
  • 200 Toll-free Minutes
  • 50 Maximum Users & Devices
  • 8 Extensions with Voice Recording
  • 2000 MB Storage for Call Recordings
  • 5 Voice Menus within PBX
  • 2 Incoming Channels on External Phone Number
  • 1 Outgoing Channel on External Phone Number

Corporation – $88.00/month or $79.00/month/annual billing

  • All Standard Features
  • 1000 Free Calls to 20 Countries
  • 8 Virtual Phone Numbers
  • 2 Toll-free Numbers
  • 600 Toll-free Minutes
  • 8 Concurrent Calls
  • 100 Maximum Users & Devices
  • 20 Extensions with Voice Recording
  • 5000 MB Storage for Call Recordings
  • 10 Voice Menus within PBX
  • 4 Incoming Channels on External Phone Number
  • 2 Outgoing Channel on External Phone Number

Please note that the rates indicated above are for the USA/Canada region only. For EU and Russian Federation rates, visit the website or call sales.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Zadarma’s API lets you integrate the service with your enterprise applications and to synchronize it with your CRM solutions and messaging like the following:

  • Zoho CRM
  • Slack
  • Salesforce
  • Facebook Messenger
  • Telegram Messenger
  • Bitrix24

For more information on supported systems, visit the website or get in touch with the support team.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An internet-based phone system that is versatile and can be setup in minutes.

Company Email

support@zadarma.com

Contact No.

Company's Address

Zadarma Project
Floor 2, 2 Vasil Aprilov
Bourgas 8000
Bulgaria

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant

Pricing Info

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OnPeak, SmartIT, DHCU Community Credit Union

Integrations

At the moment, Sharpen offers a streamlined integration with Salesforce.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.

Company Email

sales@sharpencx.com

Contact No.

Company's Address

6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

No Communications Software will be perfect enough to solve all the requirements of a company. Even though core functionalities of Zadarma and Sharpen should matter you should also carefully explore the integrations supported by every app. Quote frequently you will already be using other types of B2B software in your company and it’s always better to go with services that integrate well with one another. That way you will be able to be certain of an effortless transfer of information between your teams and apps, which can significantly reduce time spent on migrating between one app and the other.

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