List of Features
Outbound Campaign Builder
- Phone Calls
- Direct to Voicemail
- Lead Decisioning
- Call Tracking
- Live Transfers
Inbound Lead Conversion
- Live Conversation Management
- Lead Nurturing
- Campaign Reporting
- Voice Programming
- Message Programming
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Lead Strata Marketing, Drips.com, MediaMix365
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
- Base CRM
- Salesforce Marketing Cloud
- National Data Systems
Ytel is a contact center software and communications API solution that supports multiple modes of communication such as phone, messages, and email.
27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
Starting from $8.08
List of Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities.
Via Laveggio 3
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