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Compare Yotpo vs. JitBit HelpDesk

When comparing Yotpo and JitBit HelpDesk, you can easily see which CRM Software product is the better alternative. This guarantees that your organization can select the most productive and useful application. You can examine the details, such as available tools, prices, plans offered by each vendor, offer conditions, and many more We also let you evaluate their all round scores to know which one seems to be better. Yotpo has 9.1 points for overall quality and 91% rating for user satisfaction; while JitBit HelpDesk has 8.5 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an an email question to both vendors and find out which one replies without delays. Our experts made sure to prepare reviews of all popular Reputation Management Software solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: Hootsuite, Qualtrics CX, Yotpo.
Product

Yotpo

VS

JitBit HelpDesk

VS

Yotpo screenshot JitBit HelpDesk screenshot
Pricing Details

Our Score

Our Score

9.2 ?

Our Score

9.2 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

100% ?

Cost

Cost

free

$29/month

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

Yotpo is a marketing app for e-commerce stores. It helps online stores generate reviews for their products and use these reviews to boost sales.
A robust help desk application designed to help users track support tickets in the most efficient way possible.
Useful Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Yotpo FEATURES

  • Commenting
  • Community Q&A
  • Coupons
  • Dedicated support
  • Look and feel customization
  • Mail after purchase
  • Plug & Play
  • Powerful analytics
  • Powerful moderation tools
  • Supports more than 15 eCommerce platforms
  • Supports more than 25 languages
  • Tools to turn your reviews into SEO gold
  • Turn one-time shoppers into return customers
  • Yotpo is completely social

JitBit HelpDesk FEATURES

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support
Pricing Details

Pricing Details

Learn more about Yotpo pricing Learn more about JitBit HelpDesk pricing
Languages

Languages

English, Swedish English, Chinese, German, Hindi, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Contact Phone

Contact Phone

+1-646-977-795 1 (646) 397-7708
Devices Supported

Devices Supported

Windows
Android
Mac
Web-based
Android
iPhone/iPad
Web-based
Supported Integrations

Supported Integrations

Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.
Yotpo is an official business partner of Google and Facebook.

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab
Vendor Email

Vendor Email

grozman@yotpo.com support@jitbit.com
Contact Address

Contact Address

222 Broadway
New York, NY 10007
USA
Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom
Popular Customers

Popular Customers

Sears, Staplers, CAMPSAVER, Beardbrand Adobe, HP, and ESPN
Pricing Plans

Pricing Plans

Yotpo offers several different plans including a free plan.

Free plan: free forever

  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • SEO page
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Dashboard
  • Moderation

Powerhouse: by quote

  • All Free plan features
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Promoted Products
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 3 seats
  • Dedicated Client Success Manager

Visual Marketing: by quote – add-on to Powerhouse

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime
Types of Support

Types of Support

Phone Live Support
Ticket
Live Support
Ticket Training
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support responsiveness are pricing packages made available by Yotpo and JitBit HelpDesk. While pricing should not be the only factor it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team develops. Be sure that you don’t opt for plans that include advanced features that you won’t find useful and always try to get in touch with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of each app to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and gives you a practical overview of what it’s like to work with Yotpo and JitBit HelpDesk.