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Compare YakoVoice vs Symphony Summit

What is better YakoVoice or Symphony Summit? We are here to streamline the process of comparing Customer Support Software products for you. In particular, on this page you can examine the overall performance of YakoVoice (8.0) and compare it with the overall performance of Symphony Summit (8.0). You may also match their overall user satisfaction rating: YakoVoice (100%) vs. Symphony Summit (100%).

Likewise, you can read their services carefully to find out which product can better tackle your company’s needs. Generally, any B2B software should allow you to immediately see the big picture, at the same time giving you immediate access to the details.

We realize that not all businesses have enough time to try out a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, Freshcaller, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹799

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Hosted IVR
  • Voice SMS Blast (OBD)
  • Click To Call
  • Virtual Number
  • Toll-Free Number
  • IVR Solution
  • Call Center Software
  • Custom IVR
  • Turn Key Solution
  • B2B Voice Cloud PaaS
  • Number Masking
  • Call Management System

Pricing Info

YakoVoice offers the following basic and enterprise pricing packages:

Basic – ₹799/month

  • Welcome Message
  • Dynamic Extensions
  • Misscall Notification
  • Unlimited Calls
  • Unlimited Agents
  • After Hour Routing

Advance – ₹1499/month

  • All Basic features
  • Multi-Level IVR
  • Web-hook API
  • Call Recording(2GB)
  • API Based Menu Selection
  • Input Capture

Enterprise – ₹1999/month

  • All Advance Features
  • Custom Music On Hold
  • Multi-Language
  • Sticky Agent
  • Automated Agent Routing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco, Cognizant, Tata, FastPay

Integrations

YakoVoice integrates with the following business systems and applications:

  • CRM
  • Call management system
  • IVR
  • Voice SMS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

YakoVoice is a cloud telephony platform designed to leverage fast, efficient and effective solutions for SME’s.

Company Email

support@yakovoice.com

Contact No.

Company's Address

Yako Voice
120 First Floor, Evershine Mall, Link Road
Malad (West), Maharashtra, Mumbai – 400064
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

Pricing Info

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NEC, Deloitte, Panasonic

Integrations

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.

Company Email

summit.sales@symphonysummit.com

Contact No.

Company's Address

SUMMIT Software Inc.,
2475, Hanover Street,
Palo Alto, CA – 94304,
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Inbound and outbound calling
  • Unlimited concurrent calls
  • Local and toll-free numbers
  • Voicemail
  • Customized greetings
  • Monitoring and reporting
  • Inbound SMS and MMS
  • Outbound SMS and notifications
  • Routing and queueing calls
  • Call control
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise – $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise – $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise – $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading help desk and call center platforms trusted by over 40,000 organizations worldwide including global call center companies.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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If you continue having doubts about which product will perform best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular every product is and how big is its online presence. For example YakoVoice Twitter profile has currently 83 followers. At the same time Symphony Summit Twitter is followed by 299 people.

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