MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare YakoVoice vs PhoneBurner

What is better YakoVoice or PhoneBurner? Choosing the most appropriate Customer Support Software for your company is complicated with a lot of features, choices, and offers to choose from. However, relying on our review directory will allow you to simplify the selection process by reading all major products in a single location.

For instance, you can contrast YakoVoice and PhoneBurner for their features and overall scores, in this case, 8.0 and 8.3, respectively. Furthermore, you can see which software has superior general user satisfaction rating: 100% (YakoVoice) and 100% (PhoneBurner) to find out which software is better for your organization. Don’t just buy the solution with the most attractive price, but the service that has the most cost-effective value.

Users who want to save some time or want a Call Center Software advice from our team may want to examine these top choices for the current year: Ytel, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from ₹799

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Hosted IVR
  • Voice SMS Blast (OBD)
  • Click To Call
  • Virtual Number
  • Toll-Free Number
  • IVR Solution
  • Call Center Software
  • Custom IVR
  • Turn Key Solution
  • B2B Voice Cloud PaaS
  • Number Masking
  • Call Management System

Pricing Info

YakoVoice offers the following basic and enterprise pricing packages:

Basic – ₹799/month

  • Welcome Message
  • Dynamic Extensions
  • Misscall Notification
  • Unlimited Calls
  • Unlimited Agents
  • After Hour Routing

Advance – ₹1499/month

  • All Basic features
  • Multi-Level IVR
  • Web-hook API
  • Call Recording(2GB)
  • API Based Menu Selection
  • Input Capture

Enterprise – ₹1999/month

  • All Advance Features
  • Custom Music On Hold
  • Multi-Language
  • Sticky Agent
  • Automated Agent Routing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Cisco, Cognizant, Tata, FastPay

Integrations

YakoVoice integrates with the following business systems and applications:

  • CRM
  • Call management system
  • IVR
  • Voice SMS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

YakoVoice is a cloud telephony platform designed to leverage fast, efficient and effective solutions for SME’s.

Company Email

support@yakovoice.com

Contact No.

Company's Address

Yako Voice
120 First Floor, Evershine Mall, Link Road
Malad (West), Maharashtra, Mumbai – 400064
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $67.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

Pricing Info

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax

Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.

Company Email

support@phoneburner.com

Contact No.

Company's Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

If you test various Customer Support Software software you shouldn’t simply analyze their features list and offered pricing packages. Keep in mind the service must be matching your standards and team so the more flexible their offer the better. Find our which OSes are supported by YakoVoice and PhoneBurner and be certain you will get mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, as this could be a key element for many companies.

Page last modified