MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare xSellco Helpdesk vs. Veeva CRM

Various firms want different types of CRM Software. To understand well which service fits your needs, think of evaluating various options feature by feature including their terms and pricing. Furthermore, you will get a quick idea of their general performance and customer feedback by having a look at our smart scoring system. The results are: xSellco Helpdesk (8.8) vs. Veeva CRM (8.9) for general quality and functionality; xSellco Helpdesk (100%) vs. Veeva CRM (100%) for user satisfaction rating. Analyze their high and low points and find out which software is a more sensible choice for your company. An effective, simple tactic is to note down the advantages and disadvantages of both services side by side and check which app is better. Those of you who want to save some time or could use a Help Desk Software recommendation from our experts might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Samanage.
Product

xSellco Helpdesk

VS

Veeva CRM

VS

xSellco Helpdesk screenshot Veeva CRM screenshot
Pricing Page

Score

Our Score

8.8 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$79

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

Product Info

Product Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
The first fully integrated multi-channel CRM solution designed for life sciences industry.
Easy Links
Languages

Languages

English English
Phone No.

Phone No.

+1 917-688-2333 1 925 452 6500
Email Address

Email Address

support@xsellco.com sales@veeva.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Veeva CRM plans are available by quote only.

OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo
  • Salesforce.com
  • Aktana
  • Knipper
  • medidata
  • QPharma
  • TerrAlign
  • Other Veeva suite of products developed by two major groups: software and content providers
Prominent Clients

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage Eli Lilly, GenomeDX, Lundbeck
Company's Address

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
4637 Chabot Drive, Suite 210
Pleasanton, CA 94588
List of Features

List of Features

xSellco Helpdesk FEATURES

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Veeva CRM FEATURES

  • Pre-built integrations
  • Mobility
  • Extensibility
  • Unlimited customizations
  • Unlimited custom appsWorkflow and approval automation
  • Report history tracking
  • Enterprise territory management
  • Profiles and page layouts and record types
  • Custom app development
  • Integration via web service API
  • Customizable dashboards
  • Role permissions
  • Multichannel built in
 
Pricing Page

Pricing Page

Learn more about xSellco Helpdesk pricing Learn more about Veeva CRM pricing
Customer Support

Customer Support

Phone
Ticket Training
Phone
Ticket Training
Software Comparison

Software Comparison

Compare with CrazyCall
Compare with LeadMaster CRM
Compare with Relay
Compare with Zoho Desk
Compare with Boolment CRM
Compare with Surveyi2i
Compare with Ytel
Compare with Redtail CRM
Compare with RepRevive
Compare with HipChat
Compare with iCRM
Compare with InTouch CRM
Compare with xSellco Helpdesk
Compare with OnContact
Compare with JitBit HelpDesk
Compare with Salesmate
Compare with Trustpilot
Compare with Daylite
Compare with Boolment CRM
Compare with Rising Star Reviews
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you choose a solution that you think will work best for your team you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently personal experience with the software may be different, depending on specific goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate overview of how actual users of xSellco Helpdesk and Veeva CRM evaluate their experience with the product. Our algorithm is based on complex analysis of product appearances on other websites, social networks and blogs, so you will obtain a complete and reliable landscape of what other people think about each app. In this case xSellco Helpdesk got a total satisfaction rating at 100% while for Veeva CRM 100% of users say they had an enjoyable experience with it.