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Compare xSellco Helpdesk vs Snapforce

What is better xSellco Helpdesk or Snapforce? The best CRM Software is a product that can handle your company’s specific requirements. It is possible to find which option works best for your company if you review numerous products before you decide which one is the best.

As an example, xSellco Helpdesk and Snapforce are scored at 8.8 and 7.5, respectively, for total quality and performance. Likewise, xSellco Helpdesk and Snapforce have a user satisfaction rating of 100% and 100%, respectively, which reveals the general feedback they get from customers. Moreover, reach put to a regular client of the software and solicit their comments concerning the solution in question.

At the moment, the most popular products in our Help Desk Software category are: Salesforce Essentials, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Pricing Info

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage

Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Audio and video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports and dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar and scheduling
  • Interactive voice response (IVR)
  • Leads, contacts, and accounts
  • Opportunity tracking
  • Orders and invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail and mailbox folders
  • Voicemail-to-email

Pricing Info

Snapforce offers three editions:

Professional: $25/user/month

  • 3 users minimum
  • Case management
  • Deal tracking
  • Document storage
  • Event management
  • Geolocation
  • Leads, contacts, and accounts
  • Standard dashboards

Enterprise: $45/user/month

All Professional features plus:

  • Custom dashboards
  • Custom reports
  • Email sync
  • Orders and invoicing
  • Products
  • Project management
  • Sales forecasting

Ultimate: $60/user/month

All Enterprise features plus:

  • Audio and video conferencing
  • Call recording
  • Email marketing
  • Telephony
  • Territory management
  • Unlimited records
  • Voicemail-to-email

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Snapforce offers the following CRM integrations:

  • Net
  • Constant Contact
  • MailChimp
  • Microsoft Outlook

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Snapforce is an integrated CRM, call center, and telephony solution with built-in emailing, reporting, and case management features.

Company Email

support@snapforce.com

Contact No.

Company's Address

1, International Plaza, Mahwah, NJ 07495, USA

Both xSellco Helpdesk and Snapforce were tested by a panel of independent B2B experts who prepared a detailed analysis of all important aspects of each software. Their ultimate rating was prepared using our unique SmartScore model which provides an individual partial score to each factor such as: main functionalities, client support, mobile device support, security, user satisfaction and reviews in other media. We know useful features are not the only aspect crucial to a business so we make sure we pay attention to all facets of a software before calculating its final rating.

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