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Compare xSellco Helpdesk vs Grow in Cloud

What is better xSellco Helpdesk or Grow in Cloud? You can use our scoring system to help you get a general idea which CRM Software product is will work better for your company. For overall product quality, xSellco Helpdesk received 8.8 points, while Grow in Cloud gained 8.0 points. At the same time, for user satisfaction, xSellco Helpdesk scored 100%, while Grow in Cloud scored 100%.

Information regarding their unique elements, tools, supported platforms, customer service, and more are provided below to help you get a more accurate comparison. Don’t forget to get only the functions your company needs so you don’t waste cash for tools that you won’t be using.

We know that not all people have enough time to scrutinize dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Salesforce Essentials, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Pricing Info

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage

Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Product Tour
  • Online Appointment Scheduling
  • Calendar Sync (iCal, Google Calendar, Outlook)
  • Calendar Management
  • Client Management
  • SMS Notifications
  • Customized Billing and Invoicing
  • Centralized Payment Dashboard
  • Self-Service Client Portal
  • Documents Module
  • Landing Page Builder
  • Automated Reminders & Notifications
  • Free Client Website
  • Live Website Widget
  • Branding
  • Contact Management
  • Leads Capturing
  • Customer Messaging
  • Email Campaign Tracking
  • Email/SMS Marketing
  • Expense Management
  • Online Document Management
  • Online Payment Gateways
  • Professional Invoice Templates
  • Action History
  • Reports

Pricing Info

Grow In Cloud Offers the following basic and enterprise pricing packages:

Basic – £10/month or £8/month (Annual Billing)

  • Contacts Management
  • Online Invoicing
  • Online Appointment
  • Online Calendar Management
  • Client Website
  • Live Website Widget
  • Online Payments
  • Live Customer Messaging
  • Cloud Document Storage & Sharing
  • 1GB free Storage

Business Lite – £30/month or £22.50/month (Annual Billing)

  • All Basic features
  • Staff Management
  • Email & SMS Marketing
  • Expense Management
  • Performance Reports
  • 2 GB free Storage
  • 1 Staff Account

Business Advanced – £50/month or £37.50/month (Annual Billing)

  • All Business Lite features
  • Branding
  • Staff Calendar
  • Customized Notifications & Reminders
  • Add-ons Available
  • Dedicated Account Manager
  • 5 GB free Storage
  • 100 SMS Messages
  • 2 Staff Accounts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shazy IT Computing, B&N Makeup Studio

Integrations

Grow In Cloud integrates with the following business systems and applications:

  • Facebook
  • PayPal
  • Stripe
  • All Calendars (Gmail, Outlook, Yahoo, iCloud)
  • Eblogger
  • Wordpress
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based comprehensive business management software that comes with all the essential tools and capabilities small businesses and budding start-ups need to manage their operations, attract and grow their client base, and drive their revenues.

Company Email

info@growincloud.com

Contact No.

Company's Address

GrowinCloud Inc.
Fox Court, 14 Gray’s Inn Rd
Chancery Lane, London WC1X 8HN
United Kingdom

Both xSellco Helpdesk and Grow in Cloud were evaluated by a group of reliable SaaS experts who prepared a detailed examination of all key elements of each app. Their ultimate score was calculated by means of unique SmartScore model which calculates a separate partial score to every element such as: main functionalities, customer support, mobile support, security, user satisfaction as well as market presence. We know useful features are not the only aspect crucial to a business so we do our best to pay attention to all facets of a app before calculating its final score.

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