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Compare xSellco Helpdesk vs Datanyze

What is better xSellco Helpdesk or Datanyze? When looking for the proper CRM Software for your business it is suggested that you evaluate the characteristics, rates, along with other important details about the product and vendor. Here, you can examine the similarities and differences between xSellco Helpdesk (overall score at 8.8 and user satisfaction at 100%) and Datanyze (overall score at 7.3 and user satisfaction at 92%).

It's also possible to look at their particulars elements, for example tools, plans, costs, terms and conditions, etc. Similarly, analyze the terms closely for information on extra charges, like, installation, separate support plan, upgrade fees, cloud storage fees, and other similar charges.

People who don't have much time or would like to get a Help Desk Software recommendation from our team might want to take a look at these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration to all the biggest marketplaces
  • Integration to all leading shopping carts and ecommerce web platforms
  • Integration of Facebook and Twitter profiles to your team inbox
  • Contact Us widget for live chat
  • Centralized dashboard for all customers
  • Full order details
  • Tracking shipping status
  • Customizable message templates
  • Smart tags
  • Auto responder
  • Automated language translation
  • Listings
  • Mobile app
  • Ticket queries
  • Internal notes
  • External messages
  • Unlimited number of users
  • Folders
  • Labels
  • Rules
  • Inbox filters
  • Prioritized inbox
  • Collision detection
  • User permissions
  • Security
  • Ticket heatmap
  • Ticket volume reports
  • Response time reports
  • Team performance reports

Pricing Info

xSellco Helpdesk offers four payment plans as well as a free 14-day trial.

Starter Plan – $88/month or $79/month (billed annually)

  • 500 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Small Plan – $254/month or $229/month (billed annually)

  • 2000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited dynamic tags
  • Email support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Medium Plan – $443/month or $399/month (billed annually)

  • 4000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Large Plan – $777/month or $699/month (billed annually)

  • 8000 support tickets /month
  • Unlimited users
  • Unlimited sales channels
  • Unlimited response templates
  • Unlimited SmartTags
  • Email / phone / live chat support
  • Unlimited language translations
  • Social media integrations
  • Webstore live chat
  • Automated responses
  • Sales and performance analytics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shark, Suzuki, Lighting Supply Group, MicksGarage

Integrations

xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:

  • Amazon
  • eBay
  • Shopify
  • WooCommerce
  • BigCommerce
  • Magento
  • Prestashop
  • Bonanza
  • Sears
  • Tesco
  • Allegro
  • Facebook
  • Twitter
  • Fnac
  • Mirakl
  • Walmart
  • Newegg
  • Priceminister
  • CDiscount
  • Linnworks
  • Channeladvisor
  • Brightpearl
  • Skubana
  • Veeqo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.

Company Email

support@xsellco.com

Contact No.

Company's Address

280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from $600

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Alerts
  • Chrome extension
  • Company information
  • Correlations
  • Countdown
  • CSV export
  • CSV import
  • Customer migration
  • Email finder
  • People
  • com integration
  • Tags
  • Targeting
  • Technologies
  • Website history

Pricing Info

Datanyze offers three plans:

  • Standard: starting at $600/mo
  • Pro: starting at $1200/mo
  • Enterprise: contact the vendor

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

KISSmetrics, Brightcove, Edgecast, Dyn

Integrations

Datanyze supports the following integrations:

  • Salesforce
  • LinkedIn
  • Jigsaw
  • CrunchBase

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Datanyze is a robust sales intelligence and lead generation application for web technology companies.

Company Email

contact@datanyze.com

Contact No.

Company's Address

4 W. 4th Ave, San Mateo, CA 94402

Almost as crucial as functionalities and client support level are pricing plans provided by xSellco Helpdesk and Datanyze. Although cost should not be a deciding factor it’s surely an important thing to consider. You should try to find a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your business grows. Make sure you don’t select pricing plans that have extra functionalities that you won’t find useful and always try to get in touch with the vendor directly because enterprises can usually benefit from discounts. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and provides you with a practical overview of what it feels like to work with xSellco Helpdesk and Datanyze.

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