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Compare Xoxoday Plum vs TRUSTist REVIEWer

What is better Xoxoday Plum or TRUSTist REVIEWer? We are here to improve the cumbersome process of contrasting Customer Experience Management Software products for you. For instance, on this page you can verify the overall performance of Xoxoday Plum (8.8) and compare it with the overall performance of TRUSTist REVIEWer (8.0). It's also possible to match their overall user satisfaction rating: Xoxoday Plum (96%) vs. TRUSTist REVIEWer (100%).

Likewise, study their capabilities carefully to see which product can better deal with your company’s requirements. Generally, any business app must let you to quickly view the big picture, all the while allowing you immediate access to the details.

We realize that not all businesses have the time to scrutinize a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: SoGoCX, Yotpo, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $5000

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Extensive Shopping Options
  • Catalog and E-Storefront
  • Customizable Landing Pages and Microsites
  • Campaign Gamification
  • Multichannel Distribution of Rewards
  • Personalized Templates and Messages
  • Customizable Reports
  • Access Controls to Reports
  • Robust Analytics
  • Massive Collection of Vouchers
  • Wide Range of Reward Possibilities

Pricing Info

Xoxoday Plum Plan – $5000 annually

Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:

  • Xoxo Codes
  • Xoxo Points
  • Campaigns
  • Custom Landing Page and Microsites
  • Multi-Channel Delivery
  • Custom Denominations
  • Custom Designs and Templates
  • Reports and Analytics
  • Bulk or Single Purchase
  • Multiple Currency Support
  • Global Catalog
  • Access Controls
  • Finance Management
  • Developer APIs
  • DIY Options

Tech and Account Management

  • Third-Party Integrations
  • Developer APIs
  • Mobile and Web App
  • White-Labelling
  • Multi-Language Support
  • Marketplace Apps

Support

  • Dedicated Account Manager
  • Customer Success
  • 99% Guaranteed Uptime SLA
  • Chat and Bot Support
  • Implementation and Onboarding Support
  • HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
  • Workshops, Training, Webinars for Continuous Learning

Admin Settings

  • Data Export (CSV, Excel, etc.)
  • Reporting and Business Intelligence
  • ADFS Support
  • 10GB Data Storage Per Organization
  • Compliant with ISO 27001, GDPR, and Similar Regulations
  • Data Loss Prevention (DLP) Support
  • Audit Log Support
  • Benchmarking Support
  • Sandbox Environment for UAT
  • IP Whitelisting
  • Data Center Locations: Hybrid and On-Premise Support (Charged Separately)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Target, Adobe, Hyundai

Integrations

Xoxoday Plum can integrate with the following HRMS:

  • SuccessFactors
  • Darwinbox
  • Workday
  • Peoplesoft
  • PeopleStrong
  • BambooHR

It also has widgets to integrate with third-party services like the following:

  • Shopify
  • Salesforce
  • Zendesk
  • Zoho

Xoxoday Plum has developer APIs as well.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

This software is a cloud-based platform for managing and distributing digital rewards for company employees or business customers. It also measures not just the effectiveness of the program but also its potential return on investment. For business organizations, Xoxoday Plum integrates with HRMS, CRM, ticketing, etc., to automatically reward employees.

Company Email

cs@xoxoday.com

Contact No.

Company's Address

Xoxoday
17, 2nd Floor, Bhagyalaxmi Square, 3rd Sector, HSR Layout,
Bengaluru, Karnataka 560102
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback and Review Management
  • Review Collection and Aggregation
  • Embeddable Widget
  • Google Stars
  • Display Reviews on Social Media

Pricing Info

TRUSTist REVIEWer does not provide their pricing details publicly. Should you be interested in investing in this system, be sure to contact the vendor to inquire about their subscription information and other product details. For your convenience, you may also request for a demo to get a better idea of what the system has to offer.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

TRUSTist REVIEWer integrates with the following social networks:

  • Facebook
  • Google My Business
  • Google+
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TRUSTist REVIEWer is a feedback management solution that collects and aggregates customer reviews and feedback, helping business and organizations harness the power of customer reviews.

Company Email

info@trustist.com

Contact No.

Company's Address

Blake House 2a,
St Martin's Lane York
North Yorkshire YO1 6LN
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

In the event you are still having second thoughts about which service will perform best for your company it may be a sensible idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular every app is and how wide is its online presence. For example Xoxoday Plum Twitter profile has currently 3556 followers. At the same time TRUSTist REVIEWer Twitter is followed by 9 users.

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