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Compare Xoxoday Empuls vs Vocalcom Cloud Contact Center

What is better Xoxoday Empuls or Vocalcom Cloud Contact Center? To successfully purchase the most effective and productive Communications Software for your enterprise, you have to compare products available on the market. For example, here you may match Xoxoday Empuls’s overall score of 8.7 against Vocalcom Cloud Contact Center’s score of 8.4. You can also compare their general user satisfaction: Xoxoday Empuls (96%) vs. Vocalcom Cloud Contact Center (N/A%).

What’s more, you can compare their good and bad points feature by feature, including their offered terms and costs. By comparing products you are more likely to select the right software for your situation. It’s clear you must understand your specific needs to realize which solution matches those needs.

We know that not all companies have enough time to examine a large number of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Collaboration Software category are: monday.com, Wrike, Smartsheet.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Communities and groups
  • Notifications
  • Announcements
  • Feeds
  • Search
  • To-do list
  • Chats
  • Document management
  • Chat and voice bot
  • Budgeting
  • Polls
  • Peer to peer rewards
  • Pulse surveys
  • Anonymous feedback
  • Custom survey templates
  • Automated greetings and awards
  • Award engine
  • Certificates
  • Global catalog
  • Nomination workflows
  • Gamification

Pricing Info

Xoxoday Empuls costs $3-5/user/month. For additional assistance and consulting, integration support is priced at $100/hour, while onsite support costs $400/day. The vendor also offers a 21-day free trial of the software to get you up to speed with its features.

1 user

  • Includes all features
  • Third-party integrations
  • Developer APIs
  • Mobile app and web
  • White-labelling
  • International languages
  • Marketplace apps
  • Dedicated account manager
  • Customer success
  • 99% guaranteed uptime SLA
  • Chat and bot support
  • Implementation and onboarding support
  • Workshops, training, webinars for continuous learnings

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fujitsu, Kohler, Allstate

Integrations

Xoxoday Empuls can be integrated with the following HRMS applications:

  • SuccessFactors
  • Darwinbox
  • Workday
  • Peoplesoft
  • PeopleStrong
  • BambooHR

It also provides widgets for integrating with the following services:

  • ShopifySalesforce
  • Zendesk
  • Zoho

Also, its developer APIs allow for seamless integrations with your existing systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A collaboration software that can help organizations manage worker participation and facilitate easier communication among teams. The platform comes with built-in features for group chats and personal messages, centralizing communication channels for easier information sharing and documentation.

Company Email

cs@xoxoday.com

Contact No.

Company's Address

8, The GRN, A STE, Dover
Delaware 19901-3618
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €65

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Pricing Info

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, McDonald's, Orange, GazMetro

Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.

Company Email

Contact No.

Company's Address

25 rue Balzac,
75008 Paris,
France

monday.com

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • A collaboration tool for multiple employees
  • A many-to-many communication tool
  • A visual display of progress
  • An Execution Board – with big screen display
  • Easy collaboration: tag teams
  • Easy communication: tag people
  • Eliminate noise: get updates based on relevance
  • Email notifications – get notified by email
  • Email updates – send updates by email
  • Integrations: Dropbox, Google Drive, Pipedrive
  • Knowledge base – auto generated, completely searchable, full documentation
  • Motivational tool
  • New employees can hit the ground running
  • Personal and public Boards
  • You can copy and paste from Adobe
  • You can leave live comments on visuals
  • Zero emails and meetings overhead

Pricing Info

monday.com offers a free trial, and four SMB and enterprise pricing plans for users to choose from. You can add up to 5 users in these packages. Upgrades for more users are also available. Give the details a look, and select the best plan for your business:

Basic – $39/month (billed annually)

  • 5 GB of storage
  • Simple search function
  • Filter by person
  • iOS and Android apps
  • Add unlimited boards
  • Two-factor authentication
  • 24/7 email and phone support

Standard – $49/month (billed annually)

  • Everything in Basic, plus:
  • 50 GB of storage
  • Crazy powerful search
  • Filter by anything
  • Create your own account templates
  • Add updates via email
  • External integrations
  • Share boards with guests
  • Limited number of guests
  • Full API
  • Timeline

Pro – $79/month (billed annually)

  • Everything in Standard, plus:
  • Unlimited storage
  • Unlimited guests
  • Private boards
  • Tags
  • Detailed activity stats
  • Google authentication
  • User profile customization

Enterprise – Contact the provider

  • Everything in Pro, plus:
  • Higher API rate limit
  • VIP support with an account manager
  • One-on-one training
  • Two-factor authentication
  • Advanced security features
  • Single Sign On
  • Audit log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uber, NBC Universal, Fiverr.com, Saatchi Art

Integrations

monday.com is an open API system, which means that develops can build custom connections, and integrate it with literally any third-party system or application. Premade integrations include:

  • Zapier
  • Slack
  • Github
  • Asana
  • JIRA
  • Dropbox
  • Gmail
  • Google Calendar
  • Google Drive
  • Email
  • Pipedrive
  • Trello

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An industry-leading collaboration app for on-site and remote work teams. This leverages tools such as Kanban boards, Gantt charts, and workflow automations to help teams handle any type of project. It also seamlessly integrates with third-party apps to ensure easier adoption and extend its capabilities.

Company Email

Contact No.

Company's Address

Begin Road 52,
Sonol Tower, floor 13
Tel Aviv 6713701
Israel

Both Xoxoday Empuls and Vocalcom Cloud Contact Center were reviewed by a group of independent SaaS experts who conducted a full study of all crucial elements of each software. Their final score was calculated with unique SmartScore algorithm that gives an individual partial score to every factor like: main functionalities, client support, mobile support, security, customer satisfaction and media presence. We realize useful features are not the only thing important to a company so we make sure we pay attention to all facets of a app prior to calculating its final score.

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